Koch Route 2 Toyota

TLDR: Look to Koch Toyota Rt 2 for the classic pushy, drawn‑out, upsell‑heavy car buying experience. Deal on a new 2026 vehicle was mediocre. I like the car, but I could have done better elsewhere. De drawn‑out, upsell‑heavy car buying experience. Deal on a new 2026 vehicle was mediocre. I like the car, but I could have done better elsewhere. Details: I started off looking at their website to see what was available. I thought maybe I could get a rough quote using their four step application, but when that was clear I would not get a quote, I exited at step 2. I didn’t even finish the finance form or submit it, yet within 30 minutes I was bombarded with calls, emails, and texts for days. Very pushy and shady practice. I ended up securing financing through my own bank before going to the lot. At the dealership, I was approached before I could even park and immediately dragged into a Barbara Walters-style "interview". I only wanted to browse and test drive as I wasn't sure if I wanted to buy a car that day, but the pressure was nonstop. The process took about 3.5 hours total. From negotiating, plus constant upsells on insurance, and maintenance plans, it felt like it'd never end. Even after purchase, picking up my registration and getting an inspection sticker took another 2 hours for what should have been 30 minutes tops. Everyone I encountered were friendly, but "smoothly" aggressive if that makes sense. The whole experience felt like a time-sink. I do like the car, but Koch Toyota's approach was pushy, inefficient, and not very streamlined. If you’re shopping for a Toyota, I’d recommend looking elsewhere first and making Koch Toyota Rt 2 your last stop. Keep in mind your mileage (pun intended) may vary. More

I had a great interactions with Mr Wilder Poma. He answered all my questions and was very help full. I just went into ask questions and ended up buying one. Very helpful staff. He answered all my questions and was very help full. I just went into ask questions and ended up buying one. Very helpful staff. More

Had my 2010 FJ towed to Koch Toyota after serpentine belt broke while in Leominster. Get a msg early next morning from Natasha Allen, Service Consultant. She got my FJ in, belt replaced and kept me informe broke while in Leominster. Get a msg early next morning from Natasha Allen, Service Consultant. She got my FJ in, belt replaced and kept me informed of progress. Excellent tech work. Outstanding Customer Service, 5 Star. Natasha is the best. More

This dealership has poor customer service. The sales person we dealt with seemed disorganized and confused. Calling us at home stating the car was ready for us. We went to the dealership to pi The sales person we dealt with seemed disorganized and confused. Calling us at home stating the car was ready for us. We went to the dealership to pick it up, low and behold us was not. He also forgot to ask for the title of our trade in, therefore another trip back to the dealership. The finance person Mackenzie when we said we were not interested in the extended warranty, got very combative, aggressive and just plain nasty. This to the point I almost cancelled the deal. I will not buy my next car from this dealership. More

I had an excellent experience purchasing a used car from Koch Toyota. I test drove and purchased in under 2 hours with absolutely no pressure and perfect attentiveness. Everton Gomes was my sales man and Koch Toyota. I test drove and purchased in under 2 hours with absolutely no pressure and perfect attentiveness. Everton Gomes was my sales man and he was fantastic. He went over the car, listened to my needs, and was never pushy or trying to upsell. I also had a quick wait and awesome experience in the finance department with Mike Jandrew. I would definitely purchase from Everton again. More

Avoid selling your used car to Koch Toyota. They enticed me by phone with a quote on my car (which was close $s to other offers I had)..then low-balled me by 20% after I visited dealership. The They enticed me by phone with a quote on my car (which was close $s to other offers I had)..then low-balled me by 20% after I visited dealership. They would not produce the original quote provided to me and Manager was rude and dismissive. BTW - car was low miles in great shape More

Called service dept because check engine and 4WD malfunction. Was told I could drop off my car for a couple of days and they would take a look at it. I said not an option and they said I could rent malfunction. Was told I could drop off my car for a couple of days and they would take a look at it. I said not an option and they said I could rent a car for a couple days at their dealership. My response was can’t you offer anything better. She sent my call to the service coordinator but instead I had to leave a message. That was five weeks ago. Little did they know we were also going to look at the RAV4s. After this treatment with service we have decided not to purchase through this dealership. Btw. This was the first time in seven years of having our car that we reached out for any malfunction request. Shame on you Koch. Very poor customer service. Also having not heard from Koch after the first day we contacted meineke who offered to run a diagnostic test at no charge and found this to be a fluke issue. More

Alexander Brewer was an excellent salesman. He made my car buying experience easy and enjoyable since this was my second time buying a vehicle from him this year.He got me the truck I wanted. G He made my car buying experience easy and enjoyable since this was my second time buying a vehicle from him this year.He got me the truck I wanted. Good job Alex More

I went to Koch route 2 late March to look at a corolla cross. Deborah Goguen met me in the lot. I asked a cupel of questions about the car. She asked me come inside and i tolled her that I didn't have tim cross. Deborah Goguen met me in the lot. I asked a cupel of questions about the car. She asked me come inside and i tolled her that I didn't have time then and I left. I came back 2 days later and set up an appointment for April 1st. There was no pressure to by the car that day but every thing went well and I did get it that day. During the paper work the a gentlemen whose name I don't remember set down and tolled me that he mite be able to save me up to one thousand insurance. I told him I was happy with I have and he thanked fore my time. The hole prosses went that well. I have tolled coworkers and family how much I liked dealing with Deborah and the dealership. More

This Toyota dealership location has changed management a few times over the past 20 years . I've purchased 5 new Toyota vehicles from this location over that time , had them all serviced there . After today few times over the past 20 years . I've purchased 5 new Toyota vehicles from this location over that time , had them all serviced there . After today's visit I will never buy anything from this location or any Koch location again . From the moment I arrived the service advisor was rude and unhelpful . It got worse from there . It's like that old saying ,,,, "bad employees to use good customers" . More