Kokomo Auto World

Went to Kokomo Auto World with a preapproval from Capital One to purchase a new vehicle. We were told the vehicle we were interested in was being used as the shuttle and eventually took it for a test drive. One to purchase a new vehicle. We were told the vehicle we were interested in was being used as the shuttle and eventually took it for a test drive. We decided we wanted to purchase the 2024 Honda Odyssey. Took another three hours to get down to how much the payment would be, explain MULTIPLE times that we did NOT want the extended warranty and that we were, at that point, short on time. We ended up haggling over less than $1000 and asked for a rim to be repaired as well as a knick that was out of the dash. After three times going back and forth with our offer, the person that our sales guy kept talking to agree to our original terms after we threatened to walk. Another 20-minute wait for the finance manager to come out and again explain the options of the extended warranty, where we again said we were in a rush and that we just needed to get going with the purchase. Salesman gave us two options, said he could deliver the car to us next day and we could come back in the future to repair rim and dash, or they could hold on to it and it would be done on Wednesday. We agreed to let them hold on to it until Wednesday and expressed that we were pressed for time and Wednesday would fit our schedule. Wednesday rolls around and we hear nothing. So, at around 3 PM we call and are given the run around about being able to speak to someone who knows what’s going on. Finally, speak to our sales guy, Travis, and are told they took the tire to repair and has not yet been returned. We advised that we are on the way and will take the spare if need be since we have already canceled our insurance on this current vehicle and it is now owned by the dealership. We get there and Travis went to get Nick from financing who told us that they were not be able to deliver the vehicle to us today because they cannot deliver with a spare tire. I understood that and suggested that they contact the person who took the tire to see when he would be delivering the tire back so that we can take the vehicle. Nick explained again that he would not be delivering the car today. I explained that we would be out of town on Thursday and Friday and are unable to get the van, which is why we opted to get everything done and have it delivered today. There never was a Thursday option mentioned, or we would have taken the van as is and figured out a time to bring in back. Nick sat smugly and said basically he didn’t have any solution for us except he could deliver the van tomorrow, to which I explained that I would have the trade in WITH ME in another city, so not sure how that could happen. We asked his manager’s name to which he responded, “there’s a lot of managers here”. I asked for the highest manager’s name, to which he responded, “Greg” and asked me to sit down while he went to get him. I said that we were leaving, but could I have his last name, and Nick turned his back and walked away. I asked again and he didn’t respond and kept walking. This dealership is the most unprofessional dealership I have ever dealt with. I cannot imagine having any kind of service done by them and I will certainly NEVER purchase another vehicle from here. More

Once in a while in life, sometimes we are blessed meeting very nice, helpful people who exceed our expectations and make the whole interaction memorable, pleasurable, and exceptional. Today, my wife and I ha very nice, helpful people who exceed our expectations and make the whole interaction memorable, pleasurable, and exceptional. Today, my wife and I had just had one of those occasions with Kylun. A very personable, helpful, and considerate young man who was engaging, thoughtful, and a joy to deal with. He had an understudy with him who was shadowing - it was easy to see why. If you wish to experience superior service, attention, and a willingness to work with and help you find the vehicle of choice within budget, go see Kylun Scott and his Manager, Andy, at Kokomo Auto World, Toyota. More

09/29/2023 UPDATE: Received a response from "owner" saying they would look into my situation and get back to me. Going along with their lack of care and follow-thru, this is now over a month and I have saying they would look into my situation and get back to me. Going along with their lack of care and follow-thru, this is now over a month and I have heard ZERO from them! This is to be expected from 2nd rate dealerships where the main priority is revenue at all costs. BEWARE...Dealership verbally offers things and doesn't follow through. It's the best way to do it since there is no proof of offers extended to customers. I drove 10 hours round trip to purchase a car. Was given the run-a-round for over 1 month with "out of state" paperwork and them giving me a copy of the Carfax. In finance the guy told me he wasn't very familiar with out of state deals, go figure! Most recently I was dealing with Andy the used car manager and now waiting on one of the things I was promised (14.00 touch up paint) going on seven weeks now. Was also offered NEW floor mats, which I never got! I've been lied to and played by this dealership. Maybe because I'm far enough out of state for them to provide after purchase customer service. You would think that the Owners Greg Landwerlen or Jim Kerbrdle would step up and make things right... More

I initially thought I would write a good review, but the sales manager - Andy Sparger - hastily botched a remote sale in progress with his arbitrary terms that were not clear to me or my salesman. The preow sales manager - Andy Sparger - hastily botched a remote sale in progress with his arbitrary terms that were not clear to me or my salesman. The preowned salesman - a really nice guy - and the preowned sales manager had poor and inconsistent communication between themselves and with me for the sale of a car I was in the middle of purchasing, in which I already had money down. Ultimately the sales manager sold it to someone else while they still had my down payment because I could not respond fast enough, in less than 24 hours, to his immediate and unexpected demand for full immediate payment, shared at the literal end of the working day prior. This contradicted what the salesman had initially shared earlier and what he and I had agreed to. The miscommunication between the two employees - including about my times of availability to discuss issues related to my purchase - ultimately ended with them selling my reserved car immediately. A few red flags about the dealership led me to do my own research that night before speaking with the manager the next afternoon - when the car was sold to someone else -- namely: 1/ receiving texts from personal cell phones 2/ vague explanation about the proposed 'ghost sale' (and me questioning its legality) and then 3/ the unexpected demand for full payment immediately before picking it up. For me, the most biting aspect was that the sales manager insinuated as though I had caused great distress to the dealership by not answering his call while I was working (teaching!) in the morning and midday and assumed that I was trying to scam the dealership. (How would I be a scammer if I had already successfully deposited $2,000 and had provided my driver's license, in addition to securing a plane ticket to the region?!?!) This alone shows his lack of due diligence to me and his salesman. He even said that I had left the dealership without communication for days, which was completely false, as I spoke to him less than 24 hours after he had demanded new conditions for the sale at the very last minute the day prior, and I came with informed questions about the process. When we did speak the next afternoon, the sales manager said that he considered my transaction cancelled and had invited a new customer to look at the car in that moment, and ultimately sold it to them an hour later. While the dealership has agreed to refund my down payment the next business day, I cannot express how disappointed I am in the sales manager. He acted without tact to give me less than 24 hours to respond to his last-minute change to the transaction process. He judged me to be a scammer despite money I had put up alongside my identification documents. A good manager would take ownership for this mismanagement and miscommunication. He had the opportunity to take responsibility and tell the potential new customer that it was his mistake, the car is in fact under contract - because it was. He did not, for the sole purpose of making an immediate sale. I wonder what my salesman - who had a day off this day - thinks of this hostile takeover of his transaction and client? It was unfortunate to lose not only my time (spanning three days of contact) and my peace of mind in working with the sales manager, but also money spent on the plane ticket that is now non-refundable. If the dealership actually cared about customers, the sales manager could work to rectify the dilemma he engineered by offering to find a comparable car at a comparable price for me, to make good on our initial transaction. I sure hope the ownership and HR team of this dealership take the time to investigate the protocol and communication system of the preowned sales manager for remote sales, to better respect customers who have committed to a purchase with a down payment, and to respect their sales associates in the process. I expect to hear back from ownership on a way to rectify this situation. More