Kolar Chevrolet Buick GMC Cadillac
Hermantown, MN
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Impressive staff that worked together as a team. Came in for a recall, while waiting for the service ti be completed we looked around the showroom and ended up buying anew SUV. Ben Begin our salesma Came in for a recall, while waiting for the service ti be completed we looked around the showroom and ended up buying anew SUV. Ben Begin our salesman was excellent in all regards, extremely knowledgeable and professional. More
I am furious about my experience with Kolar Chevrolet. I purchased a $24,000 Yukon Denali through the CarBravo program (which is advertised as thoroughly inspected vehicles), and the transmission failed a I purchased a $24,000 Yukon Denali through the CarBravo program (which is advertised as thoroughly inspected vehicles), and the transmission failed almost immediately, only about 1,500 miles after I bought it. Their own service department found burnt fluid, metal shavings and clutch material in the pan, and the service manager openly said that he agreed I couldn't have caused that amount of damage in my short ownership. Even with that admission, they refused to take responsibility and forced me to pay 50% of an $8,000 transmission replacement. I was repeatedly told that I “should have bought an extended warranty,” as if that excuses selling a vehicle with a catastrophic failure just weeks later. I had to pay $4,000 out of pocket on a vehicle I had barely begun to drive. This whole situation was outrageous, and future buyers deserve to know exactly how Kolar Chevrolet handled it. I would never recommend buying a vehicle from them if you are looking for honesty or accountability. I guess this is what they mean when they say "you're not just getting a car, you're getting Kolar" More
Austin was wonderful to work with. He was friendly, professional and committed to finding the vehicle we would be happy with...and we are! He was friendly, professional and committed to finding the vehicle we would be happy with...and we are! More
Bought a new 2024 3500 GMC AT4, electrical issues from day one. Tail light glitches, radio not working, trailer plug and lighting not working, front bumper was installed crooked too. Super long waits to g day one. Tail light glitches, radio not working, trailer plug and lighting not working, front bumper was installed crooked too. Super long waits to get into service 5+ times, never fixed the issues on any of the stops. Super pain in the xxx too as this was our main towing and company vehicle. They claimed all the electrical issues Id have to pay for after 36k factory warranty and were excited to sell me a new truck as I was creeping up to that mileage at 31k. One would imagine they would really go to bat for me on pricing after selling me junk....then proceeded to offer me absolute TRASH trade in value at 58k. I did end up getting a new truck at a different dealer, they gave me 64k on trade. Nightmare experience at Kolar and I can name 10 other people that have had similar experiences there. Arrogant employees and predatory tactics. Totally incompetent service department. Spent 80 grand on a vehicle and they could give a xxxx less. DONT GO HERE More
They tried to sell me a car with cracked window. I told them I was not interested in cars with scratches or rust every time they called me the cars they had were junk rust and scratches then they to I told them I was not interested in cars with scratches or rust every time they called me the cars they had were junk rust and scratches then they told me it was the salesmen fault and would find me a diffrent one and never contacted me again very unprofessional. I wasted 3 trips up there. Price they were asking way to high. And they don't listen or care becarful they don't try and sell u a broken car. And blame it on the salesman. More
Scheduled my appointment 3 weeks in advance for an oil change, a factory recall for software update, and intermittent apple play issues. Appointment was for a Monday morning at 7:30, I received a call at change, a factory recall for software update, and intermittent apple play issues. Appointment was for a Monday morning at 7:30, I received a call at 3 that they hadn’t gotten it in and wouldn’t be done with it that day. It wasn’t wrapped up until noon the next day. I understand falling behind on afternoon appointments, but if you’re still behind on the stuff from the week before let your upcoming appointments know so they’re not without their vehicle for multiple days. More
Extremely long wait time for an appointment. Diagnostic charges were outrageous and unwarranted. They did not follow through when they had warranty information. Diagnostic charges were outrageous and unwarranted. They did not follow through when they had warranty information. More
This is the second time in 9 months that my car has needed to be worked on. Both times they were held for over a month, communication was bare minimum at times and completely nonexistent at others. In needed to be worked on. Both times they were held for over a month, communication was bare minimum at times and completely nonexistent at others. In 9 months I've only had my care for like 6 due to the chaos at the dealership. I feel like I was led astray into picking this car and I regret buying it. More

