Koons Easton Toyota - Service Center

Excellent service overall! Concern for customer needs was always noticed. Interface with staff was always allowed. Concern for customer needs was always noticed. Interface with staff was always allowed. More

The advisor was very pleasant and looked up service as we decided what was needed. The wait time was expressed and the job was done in about the expected wait. Check out was easy and quick and received a cop decided what was needed. The wait time was expressed and the job was done in about the expected wait. Check out was easy and quick and received a copy of service job. More

We had a great experience at Koons Toyota from our Salesman Mike Jacob’s right down to our service advisor Rachel. Salesman Mike Jacob’s right down to our service advisor Rachel. More

Rachel Coyne Asst Service Manager at Koons Easton Toyota was excellent to work with. She signed me in for my Prius oil change and answered all my questions with technical responses. After the service she sh was excellent to work with. She signed me in for my Prius oil change and answered all my questions with technical responses. After the service she showed the inspections done to my vehicle while it was in! My 2017 prius is in great condintion and I can thank Koons Easton Toyota for their qualifed staff. Thanks Rachel! More

Very pleased with kevin & service provided. James the driver taking car in & back very courteous James the driver taking car in & back very courteous More

It took 3 visits, 1hr, 2. 5hr & 1hr to get one parking assist sensor bracket replaced. I had had the problem diagnosed at another dealership while traveling. I called Koons S 5hr & 1hr to get one parking assist sensor bracket replaced. I had had the problem diagnosed at another dealership while traveling. I called Koons Service and gave the part numbers needed to Kevin who assured me he would order them. I showed up for the service appt, waited an hour to finally learn there were no parts. Second visit it took 2.5hr to determine that they had the sensor but not the bracket. Finally fixed on 3rd visit. It is annoying that Service & Parts don’t communicate. As a customer, I expect that Service will manage any parts needs with Parts Dept. but this is not the case at Koons Easton. When I called Service to check availability of a part that they ordered & will install, I was immediately transferred to Parts (this has also happened several times in the past on recall items). No single point of contact for the customer here. The only positive interaction I’ve had at this dealership was with Rachel Coyne. More

Everyone there was friendly and knowledgeable, I was especially appreciative of how easy the made it for me to reschedule when a schedule conflict came up ! especially appreciative of how easy the made it for me to reschedule when a schedule conflict came up ! More

They were pretty good. Rachael was extremely pleasant and helpful. That is all I can say! Word min! Rachael was extremely pleasant and helpful. That is all I can say! Word min! More

Two and a half hours to get a oil change and then they didn't top all my fluids off didn't top all my fluids off More

The service is excellent. The concieree service is very helpful for the senior citizens. A very well run dealership. The concieree service is very helpful for the senior citizens. A very well run dealership. More