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Koons Ford of Annapolis
Annapolis, MD
1,132 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,132 reviews
June 09, 2024
We always have received terrific service from Koons, and our Service Advisor (Mike) is conscientious and trustworthy. our Service Advisor (Mike) is conscientious and trustworthy. More
by JACKMORKAN1
Verified CustomerEmployees Worked With
Helpful June 09, 2024
They got my car in despite a full schedule and got all the work done as promised. Really friendly service. the work done as promised. Really friendly service. More
by NEMARICH2
Employees Worked With
June 08, 2024
The customer service by the staff is top notch. The follow up and attention to detail is best in class. Also, they always make it right for the customer. The follow up and attention to detail is best in class. Also, they always make it right for the customer. More
by MICHAELGOLDER38
June 08, 2024
It looks like you are giving your service advisor double duty. He is now both a service advisor and a second rate cashier. This can distract the service advisor from giving an expert advise by being a medio duty. He is now both a service advisor and a second rate cashier. This can distract the service advisor from giving an expert advise by being a mediocre cashier. More
by DRAPSINCERO
Employees Worked With
June 07, 2024
Chuck Greenlee was an OUTSTANDING salesman. We have purchased many cars/trucks in our lifetime,but he treated us so respectful and had knowledge about the cars we were interested in and shared h We have purchased many cars/trucks in our lifetime,but he treated us so respectful and had knowledge about the cars we were interested in and shared his expertise with us.He was very honest and also kind to us. More
by PKFHAS7
June 07, 2024
My service advisor was tentative and respectful. He explained everything and gave me options. From having all the work done to just being able to get my truck out. He explained everything and gave me options. From having all the work done to just being able to get my truck out. More
by ARNOLDWAY280
Employees Worked With
June 05, 2024
I had a great experience with my oil change but not so good experience when trying to get my sunroof repaired. The loaner experience, especially, was awful. And the price for the sunroof service was ast good experience when trying to get my sunroof repaired. The loaner experience, especially, was awful. And the price for the sunroof service was astronomical at over $1,058 and $258 to diagnose what I told the service department was the issue. I wound up purchasing the sunroof motor on Ebay for $107 and installing it myself. More
by DKENT713
June 05, 2024
Was easy to make appointment, service mgr called with estimate and work to be completed. Other than the cost was pleased with overall service estimate and work to be completed. Other than the cost was pleased with overall service More
by WILLIAM.GPOWELL2016
Employees Worked With
June 03, 2024
Hannah handled everything with this transaction with incredible care. Her communication with me prior and during this adaptive equipment install was impeccable. I could tell she really cares about the c incredible care. Her communication with me prior and during this adaptive equipment install was impeccable. I could tell she really cares about the customers. More
by BRIANNMARNIE
Employees Worked With
Hannah
June 03, 2024
Brandon was so laidback and go with the flow type of salesman. We felt really comfortable with him. He was knowledgeable and eager to show us as many vehicles as we wanted. We never felt pressured in an salesman. We felt really comfortable with him. He was knowledgeable and eager to show us as many vehicles as we wanted. We never felt pressured in any way. A great car buying experience!! More
by Sarah Eisenhauer
Employees Worked With
