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Koons Ford of Annapolis
Annapolis, MD
1,540 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,540 reviews
July 31, 2024
Chris was awesome to work with. He was very upfront on things and had all the answers to my questions when trying to decide on which F-150 I wanted to get. Very responsive via cell He was very upfront on things and had all the answers to my questions when trying to decide on which F-150 I wanted to get. Very responsive via cell phone both voice and text for coordinating my spray in bed liner. Overall a great experience! Chris is the guy to see! More
by rbuilta
Verified CustomerEmployees Worked With
July 31, 2024
The price the service department quoted was increased when I presented a credit card. Credit charges should have been included in the initial quote.. when I presented a credit card. Credit charges should have been included in the initial quote.. More
by HILLSS7XL
Employees Worked With
July 30, 2024
Great customer service, great people and very helpful! They gave me an estimate of time to complete and nailed it. Which is great when you decide to wait for your vehicle. They gave me an estimate of time to complete and nailed it. Which is great when you decide to wait for your vehicle. More
by BELLST23
Employees Worked With
July 30, 2024
It took a long time (over three weeks) to diagnose the problem but once done, Ford service fixed the problem and the car is working perfectly now. problem but once done, Ford service fixed the problem and the car is working perfectly now. More
by ROBINCANTOR
Employees Worked With
July 28, 2024
Dealership did not inform me CarShield was not accepted until they were ready to repair, after they had vehicle for two days. I mentioned it when I made reservation and when I dropped it off. Terrible bus until they were ready to repair, after they had vehicle for two days. I mentioned it when I made reservation and when I dropped it off. Terrible business practice. Will never return for service. More
by dwvangieson
Employees Worked With
July 27, 2024
They did well. The sevice was good. There was a nice waiting room. Good work. The sevice was good. There was a nice waiting room. Good work. More
by GHAKALA97
Employees Worked With
July 26, 2024
Great service. The staff is always professional, helpful, and courteous. Mike Treas does a great job. The staff is always professional, helpful, and courteous. Mike Treas does a great job. More
by NEVANS3333
Employees Worked With
July 26, 2024
I was very happy with my service and Mike Treas, he is very fair and honest about what my truck needed, will be back to get the additional work done in the fall. Mike is a great service advisor. Thanks ag very fair and honest about what my truck needed, will be back to get the additional work done in the fall. Mike is a great service advisor. Thanks again. More
by KEVSLOCOM
Employees Worked With
July 25, 2024
Maintenance preformed in timely manner with the appointment time made. The staff and service were helpful with all my concerns. appointment time made. The staff and service were helpful with all my concerns. More
by dgdimitriou
Employees Worked With
