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Koons Ford of Annapolis
Annapolis, MD
1,539 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,539 reviews
June 29, 2024
One star is too many. It gets old coming and being disappointed with each visit. It gets old coming and being disappointed with each visit. More
by DAVIDM27
Verified CustomerEmployees Worked With
June 29, 2024
Great service and fast turn around. Would recommend it to everyone. Always first choice for service. Would recommend it to everyone. Always first choice for service. More
by KCCSSC
Employees Worked With
June 29, 2024
Derrick was professional and provided exceptional service with attention to detail. We were very pleased. with attention to detail. We were very pleased. More
by craeramsey
Employees Worked With
June 29, 2024
Easy no pressure sale. Worked with us as we changed which vehicle we wanted. Recommend this dealership Worked with us as we changed which vehicle we wanted. Recommend this dealership More
by edwardkreahling
June 29, 2024
Great service and fast turn around. Would recommend it to everyone. Always first choice for service. Would recommend it to everyone. Always first choice for service. More
by michaelbecker0
June 29, 2024
Koons Ford of Annapolis is all around top notch. My car has an issue which the tech has been addressing (electronic touch dashboard issue). They have replaced it multiple times and it is not an eas My car has an issue which the tech has been addressing (electronic touch dashboard issue). They have replaced it multiple times and it is not an easy job to take everything apart and get it all back together without breaking any parts. There is just one touch point on this pad that is not working at this time. That is to increase the temperature. I feel it’s almost not right to rate the company 4 stars because of this but it has taken days and even weeks of my car not being available for my own use. Great place for service for your vehicles. More
by MRSBALARSEN
Employees Worked With
Michael White
June 27, 2024
The service was great. What I needed to be done was taken care of. Just need to concentrate on one more item that I have concern about on another visit. Mike Treas is a ver What I needed to be done was taken care of. Just need to concentrate on one more item that I have concern about on another visit. Mike Treas is a very nice Service Manager who tries to address all service issues you may have. More
by LADY0926
Employees Worked With
June 26, 2024
The new service mgr is on it! he was out on sat morning first come first served quick lane 1/2 hour before open getting folks info and wrote up The same thing when I took my truck he was out on sat morning first come first served quick lane 1/2 hour before open getting folks info and wrote up The same thing when I took my truck 2 weeks before! More
by PEPPERDRUM
June 26, 2024
Took care of everything while I waited. They did a thorough job and I felt that the service was honest and friendly They did a thorough job and I felt that the service was honest and friendly More
by KRISTINHORTON
Employees Worked With
June 26, 2024
Fair no pressure would use them again. Terri was great with the loan process. A couple of errors with the that were corrected Terri was great with the loan process. A couple of errors with the that were corrected More
by kmkrek
