Koons Ford of Annapolis

I'd recommend Chris Dugovich if you're looking to buy a vehicle at Koons. He's been exceptional at following up on my purchase. vehicle at Koons. He's been exceptional at following up on my purchase. More

I came in for Servicing my F350 and they did the service without the upsell for filters etc. That was the good part, and they have a nice waiting room so it was a great visit. The service deal is great, tha without the upsell for filters etc. That was the good part, and they have a nice waiting room so it was a great visit. The service deal is great, thank you! More

Very professional and accommodating towards their buyers. Zero pressure at all during the whole process and at no point did it feel like a stereotypical dealership. Zero pressure at all during the whole process and at no point did it feel like a stereotypical dealership. More

Appreciate having such a convenient location for service on our Escape. Quick Lane for the win! on our Escape. Quick Lane for the win! More

Always excellent service! Friendly and knowledgeable staff! Ready to assist in any way possible, and the cafe top notch! Friendly and knowledgeable staff! Ready to assist in any way possible, and the cafe top notch! More

Mike Treas was great to take my Ford F150 to for my check engine light. He is courtesy, knowledgeable and professional. Mike took care of my Ford F150 in a timely manner. Thanks Mike and service crew! engine light. He is courtesy, knowledgeable and professional. Mike took care of my Ford F150 in a timely manner. Thanks Mike and service crew! More

Brought my MKT in for the first time at Koons. Personnel are very courteous and helpful and ensured I got the only the service needed for my car for this visit. Service was faster than I had anti Personnel are very courteous and helpful and ensured I got the only the service needed for my car for this visit. Service was faster than I had anticipated. More

Service here is atrocious. I had a recall in February. They had to order the parts. Called me when the part was in, transferred me over to leave a message to schedule my car an I had a recall in February. They had to order the parts. Called me when the part was in, transferred me over to leave a message to schedule my car and no one ever called me back. Called them and told them I had several issues. First I got an update thanking me for using my rewards on May 1. I was never there on May 1 so who used my 30,000 rewards points? Said they couldn't refund my points back even though they were fraudulently used despite me not being there since February. They said they will use it for my service but my Lincoln services are prepaid and my car is still under warranty, so that doesnt help. My 30,000 points are like $350. Then I can't get my car in to get fixed or serviced because they told me they have 20,000 customers and only 12 loaners. Having a guaranteed loaner and pick up and drop off service is the reason why I bought a Lincoln and paid extra but it's of no use because they don't honor the service they sold me. Classic bait and switch!! They did a bait and switch. This is my first Lincoln and the customer service has been atrocious. I have called the GM and left several messages. I feel like I purchased a yugo out of a back alley with the service I haven't received. I would give them no stars if I could. More

I brought my F150 in for a large engine repair. Things came back "incomplete" as I had a check engine light after taking the vehicle home. Koons service team kept stepping up to make things righ Things came back "incomplete" as I had a check engine light after taking the vehicle home. Koons service team kept stepping up to make things right. Maybe some lessons learned, but my experience was pleasant because they kept ownership of the situation until it was perfect. More

My MachE was in Koon's for a major recall and the work was done in a timely manner. The communication was excellent as they had to work through some parts issues. The car was delivered to our home upon was done in a timely manner. The communication was excellent as they had to work through some parts issues. The car was delivered to our home upon completion of the work was a great convenience to my travel schedule. More