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Koons Ford of Annapolis
Annapolis, MD
1,524 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,524 reviews
May 09, 2024
Poor customer service. The dealership had the vehicle for over 2 weeks and failed to notify me that the vehicle was ready, they found nothing wrong with the vehicle. Upon p The dealership had the vehicle for over 2 weeks and failed to notify me that the vehicle was ready, they found nothing wrong with the vehicle. Upon picking up the car, the service rep could not find the keys to the car and I had an extended wait. No apology was given. The dealership is unorganized and unprofessional. Will never go to this dealer again. More
by KENYA.BURNETTE
Verified CustomerEmployees Worked With
May 09, 2024
Mike is always friendly, professional and keeps me advised on the status of my car. advised on the status of my car. More
by PENDE52
Employees Worked With
May 07, 2024
Professional and friendly service. Provided accurate information on when my car would be ready and the cost. Provided accurate information on when my car would be ready and the cost. More
by derrickhead
Employees Worked With
May 06, 2024
They were professional and kept the process moving to get me in my new car. me in my new car. More
by MS.POWELL.REBECCA
May 05, 2024
Chuck and everyone else at Koons Ford felt with us in an efficient and professional manner. efficient and professional manner. More
by sjd427cobra
May 05, 2024
all is good at moons ford annapolis, please don't make trying a review a requirement for this survey trying a review a requirement for this survey More
by WALLA88
Employees Worked With
May 04, 2024
friendly service and I was kept updated on the progress of the work (3 recalls) of the work (3 recalls) More
by MICHTURTON
Employees Worked With
May 02, 2024
Even though it wasn't the truck I came to see, it was the one that caught my eye..... Derrick did a great job working with me as did the financial dept.... one that caught my eye..... Derrick did a great job working with me as did the financial dept.... More
by LuckySSU
Employees Worked With
May 02, 2024
Great service and affordable pricing. Convenient hours. Mike was very helpful and answered all my questions. Convenient hours. Mike was very helpful and answered all my questions. More
by JOSEPH.BELL
Employees Worked With
