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Koons Ford of Annapolis
Annapolis, MD
1,523 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,523 reviews
April 02, 2024
Everyone was so helpful - from the time I made the appointment about three weeks before service through the day I picked the car up. When the service was going to go over to another day, I was asked i appointment about three weeks before service through the day I picked the car up. When the service was going to go over to another day, I was asked if that would be a problem, was there anything they could do. All of the work was thoroughly explained and my initial problem was solved. All around great, professional service. More
by PABAKERSIMON
Verified CustomerEmployees Worked With
Steven Taylor-Watts
March 31, 2024
Service was done in a timely manner while I waited. Problem was explained and fixed Problem was explained and fixed More
by GFD351
March 31, 2024
Your service department has always been good. I do think having the Service Rep check out the customer rather than a cashier slows the Rep's down too much and they are harder to get hold of. I do think having the Service Rep check out the customer rather than a cashier slows the Rep's down too much and they are harder to get hold of. More
by PAMELARAEM
Employees Worked With
March 30, 2024
It was great to work with Brandon! He is very knowledgeable and provided Excellent Customer Service! He made this purchase a smooth and positive experience. He is very knowledgeable and provided Excellent Customer Service! He made this purchase a smooth and positive experience. More
by mtcassidy
March 30, 2024
Exactly service, sales and financial team. Deliver was a tad short of 5 stars, but still good. Deliver was a tad short of 5 stars, but still good. More
by skrudi76
Employees Worked With
March 30, 2024
My service agent was professional and kept me informed on everything that my car need and had done. I had an 11AM appointment and my car was done arounf 10AM. on everything that my car need and had done. I had an 11AM appointment and my car was done arounf 10AM. More
by MJSALEMI13
Employees Worked With
I cannot remember his name
March 30, 2024
Michael Treas is an excellent service advisor. His knowledge and recommendations are always spot on. His knowledge and recommendations are always spot on. More
by JWHACKETT
Employees Worked With
March 29, 2024
The service was fine. Work done as expected in a timely manner. My only complaint is that this is the second time I've used the online reservation system to make appoint Work done as expected in a timely manner. My only complaint is that this is the second time I've used the online reservation system to make appointment and find that there's no record of it when I arrive. Either fix the system or remove it. More
by MLTDFULTON
Employees Worked With
David Lewid
March 29, 2024
Great team of people who took care of my car and ensured I was happy. and please ed l will be back if the need arises. I was happy. and please ed l will be back if the need arises. More
by dznash68
March 29, 2024
David and Earl undstood the issues and challenges to get the appropriate services completed and di a great job. Highly recommend both. Great team to work with the appropriate services completed and di a great job. Highly recommend both. Great team to work with More
by MARKMEDOP
