Koons Tysons Chevy Buick GMC

I have purchased 6 cars from this dealership and the service is always top notch. Dealing with the service department is also a plus. I just had my 2023 Denali Ultimate serviced and Carlos provided worl service is always top notch. Dealing with the service department is also a plus. I just had my 2023 Denali Ultimate serviced and Carlos provided world class customer service. I appreciate that being a loyal customer. More

Came in for oil change Franklin got me in and done and back on the road quickly I really appreciate that . back on the road quickly I really appreciate that . More

My salesperson, Angeline did an excellent job. She was friendly. She answered all my questions. She did a great job explaining how to operate the car. She was friendly. She answered all my questions. She did a great job explaining how to operate the car. More

I was very satisfied with the service and the quality of service provided with my vehicle service provided with my vehicle More

I am Very satisfied with the maintenance service I receive on my car. Also pleased with the pickup and return service receive on my car. Also pleased with the pickup and return service More

Great customer service made appointment was in and out in no time thanks to my Service Advisor Mr Franklin Portillo Rodriguez keep up the good work no time thanks to my Service Advisor Mr Franklin Portillo Rodriguez keep up the good work More

Dishonest, terrible communicators, sold car to a third party after they signed a deal sheet with me and completed all paperwork party after they signed a deal sheet with me and completed all paperwork More

Koons Chevrolet Buick GMC Tysons lied about the finding an “excessive amount of metal in the oil” of my 2016 Corvette ZO6, which only had 5864 miles. They quoted me $24,185.50 for a replacement engine as t an “excessive amount of metal in the oil” of my 2016 Corvette ZO6, which only had 5864 miles. They quoted me $24,185.50 for a replacement engine as the “engine was blown”. I requested a sample of the oil that they tested so I can send in the oil to Blackstone for an independent oil analysis. I also went to a high-end sports car mechanics shop for a second opinion (American High Performance based out of Lorton VA). I needed a high-performance shop to diagnose the supercharger blower as I felt like the noise was coming from the supercharger area. I also requested for them to pull an oil sample from the car. I never let the car out of sight and stood in the mechanics bay watching every move. When the car was lifted in the air, we checked the front right shock that was supposedly blown and the mechanic was in agreement with me that someone at Koons Tysons fraudulently smeared the oil from the top of the shock to the bottom trying to emulate a blown shock. They also indicated that the noise was coming from the top of the block and not the bottom. I got a lab test of the oil that was handed to me by Bill Appel at the dealership as well as the oil that I received from American High Performance. The oils were two completely different colors. I received the results back from Blackstone on 10-8-2024. The results are conclusive that no excessive metal was found in either sample that I sent them. They also verified that the two oil samples were not the same and were actually different confirming that Koons Tysons VA was conducting in fraudulent activities and if I did not double check, may have spent the $24,185.50 for the replacement engine that they claimed was "blown". I would never trust this dealership with any service or purchase. More

David Owino was awesome! He made the car buying experience comfortable and less stressful. Will definitely recommend him as a sales rep. He made the car buying experience comfortable and less stressful. Will definitely recommend him as a sales rep. More

I was a Koons Customer prior to this purchase just different store. Koons Tysons Corner had the Equinox I specifically was looking for, put in a request and Ky Hymes was the salesman who contacted me. different store. Koons Tysons Corner had the Equinox I specifically was looking for, put in a request and Ky Hymes was the salesman who contacted me. He was super kind, knowledgeable and to point. Josh was the Sales Manager and he was just as friendly, to the point with pricing. Gabby was my finance manager for the deal, she also was super friendly, knowledgeable and was even able to convince my dad to buy some kind of warranty hahaha - they were all top notch and made my buying experience quick and easy! More