Koons Tysons Chevy Buick GMC - Service Center

Jonathan is a very professional, attentive, and helpful gentleman. I am very satisfied with his service. gentleman. I am very satisfied with his service. More

I have purchased 6 cars from this dealership and the service is always top notch. Dealing with the service department is also a plus. I just had my 2023 Denali Ultimate serviced and Carlos provided worl service is always top notch. Dealing with the service department is also a plus. I just had my 2023 Denali Ultimate serviced and Carlos provided world class customer service. I appreciate that being a loyal customer. More

Came in for oil change Franklin got me in and done and back on the road quickly I really appreciate that . back on the road quickly I really appreciate that . More

I was very satisfied with the service and the quality of service provided with my vehicle service provided with my vehicle More

I am Very satisfied with the maintenance service I receive on my car. Also pleased with the pickup and return service receive on my car. Also pleased with the pickup and return service More

Great customer service made appointment was in and out in no time thanks to my Service Advisor Mr Franklin Portillo Rodriguez keep up the good work no time thanks to my Service Advisor Mr Franklin Portillo Rodriguez keep up the good work More

Koons Chevrolet Buick GMC Tysons lied about the finding an “excessive amount of metal in the oil” of my 2016 Corvette ZO6, which only had 5864 miles. They quoted me $24,185.50 for a replacement engine as t an “excessive amount of metal in the oil” of my 2016 Corvette ZO6, which only had 5864 miles. They quoted me $24,185.50 for a replacement engine as the “engine was blown”. I requested a sample of the oil that they tested so I can send in the oil to Blackstone for an independent oil analysis. I also went to a high-end sports car mechanics shop for a second opinion (American High Performance based out of Lorton VA). I needed a high-performance shop to diagnose the supercharger blower as I felt like the noise was coming from the supercharger area. I also requested for them to pull an oil sample from the car. I never let the car out of sight and stood in the mechanics bay watching every move. When the car was lifted in the air, we checked the front right shock that was supposedly blown and the mechanic was in agreement with me that someone at Koons Tysons fraudulently smeared the oil from the top of the shock to the bottom trying to emulate a blown shock. They also indicated that the noise was coming from the top of the block and not the bottom. I got a lab test of the oil that was handed to me by Bill Appel at the dealership as well as the oil that I received from American High Performance. The oils were two completely different colors. I received the results back from Blackstone on 10-8-2024. The results are conclusive that no excessive metal was found in either sample that I sent them. They also verified that the two oil samples were not the same and were actually different confirming that Koons Tysons VA was conducting in fraudulent activities and if I did not double check, may have spent the $24,185.50 for the replacement engine that they claimed was "blown". I would never trust this dealership with any service or purchase. More

My 2024 Corvette Eray is regularly maintained by Koons. The service department is exceptional especially my service advisor, Carlos. He contacts me on a regular basis to inform me the status on my car wh The service department is exceptional especially my service advisor, Carlos. He contacts me on a regular basis to inform me the status on my car which is most appreciated. Overall the service department is excellent and efficient. My car is never there anymore than it needs to be. Koons is my Chevy dealership of choice in the NOVA area. More

Service have been wonderful to me. Carlos has been over seeing my vehicles since 2016. Great! Carlos has been over seeing my vehicles since 2016. Great! More

Service was satisfactory car service was done well and in timely fashion. Very good job of keeping customer informed of status. timely fashion. Very good job of keeping customer informed of status. More