Koons Tysons Chevy Buick GMC - Service Center

I have always dealt with the same service adviser - Bill Appel. He sets up my appointments promptly and gets the work done so that I get my car quickly. I am called as soon as he knows what is going on with Appel. He sets up my appointments promptly and gets the work done so that I get my car quickly. I am called as soon as he knows what is going on with my car, gives me the estimate and gets the service done so I have my car back as soon as possible. I feel very comfortable having my car serviced by someone I trust. More

I can't offer anny suggestions on improving the exemplary professionalism and friendliness from Mr. Appel and his staff I have experienced each time I have brought my auto in for service. All of my question professionalism and friendliness from Mr. Appel and his staff I have experienced each time I have brought my auto in for service. All of my questions and concerns are addressed in terms that I can understand them. Keep up the good work! H. H. Sullivan More

I am delighted to underscore my highest praise and appreciation for the entire Koons organization. My family has bought many cars at this dealership. And, all of these vehicles have been service appreciation for the entire Koons organization. My family has bought many cars at this dealership. And, all of these vehicles have been serviced at this dealership. That includes ordering special parts, and work in the body shop, and of course, regular mechanical services for all of our cars. In every instance--whether on the show room floor, or within the service areas, or anywhere else on that property--we have found ourselves in a place where excellence is the calling card. Bottom line: These folks are the best of the best. More

I got a flat tire while on the highway and knew about Koons Chevorlet. I stopped in to see if they could do a quick tire change. I spoke with Sylvia Westerlund first. She connected me with Bill Appel. He Koons Chevorlet. I stopped in to see if they could do a quick tire change. I spoke with Sylvia Westerlund first. She connected me with Bill Appel. He got my car in right away. The tire change took a little longer than I thought, but part of that was due to the kind of tire my car needed. I found the employees to be very helpful and professional. It was an overall great experience! More

Bill Apel has been one of the reasons myself and a lot of other customers bring their vehicles to this dealership for service. He listens and hears my concerns, that's very important to me. Everyone is frie other customers bring their vehicles to this dealership for service. He listens and hears my concerns, that's very important to me. Everyone is friendly, courteous and respectful although I don't know everyones names. I'm confident my car concerns/repairs are taken care of in a timely manner, the right way, the first time, and I've been bringing my 98 Camaro SS here for years. I would definately recommend this dealership for your service needs. More

This is the first totally favorable auto service experience I have had in over 50 years. I took my 07 GMC Denali in for allignment and oil change. I mentioned to Servive Manager Davis my unhappy ex experience I have had in over 50 years. I took my 07 GMC Denali in for allignment and oil change. I mentioned to Servive Manager Davis my unhappy experience with GM over a faulty instrumentation lighting problem I had reported 2 times to my selling dealer (not Koons). Each response was, that's the way 07 lights work and it is not a defect. Sorry. I then reported the problem to GM directly in August, 2010. Got the same courteous response, Sorry. Mr. Davis followed up on the matter and reported that the problem has been the subject of a Bulletin since Jan. 2008. He had me come back in and completely replaced the instruments, under warranty. In addition to the favorable instrument matter, I was very impressed by the courteous and attentive reaction of the service department personnel. I was given estimated times for service completion which were met; the courtesy shuttle van worked perfectly and ontime; I received updates and estimates of completion time and cost, all of which were met. Overall, I am very pleased with this experience. More

I have never had a better experience, with regard to the service on my 2004 Tahoe, than the experience I have contnuously had with Koons of Tysons. This is due mostly to the dedication of Bill Apell in ensu service on my 2004 Tahoe, than the experience I have contnuously had with Koons of Tysons. This is due mostly to the dedication of Bill Apell in ensuring that all of my service needs are met completely and on time. I am extremely satisfied with both the quality of service and work performed. More

I had a problem where my 2006 GMC sierra gave a "check oil level" warning after having just picked the truck up from an oil change. After I found that there was very little oil on the dipstick I promptly oil level" warning after having just picked the truck up from an oil change. After I found that there was very little oil on the dipstick I promptly called the service departmen back and explained. I talked to Jim Cox who very Quickly put me through to the Shop foreman Jack White. I was asked to put some oil in it to bring it up to level and bring it back to service to check for leaks. I had to add a quart of oil to bring it back into the safe zone. When I pulled into the service bay, I was very surprised to see that all of the service advisors and the forman were there waiting for me. They all showed concern for what had just happened. They pulled the truck into the service bay. No leaks were found. It seems that the pump used to put oil into the vehicles had malfuntioned and no one double checked the level. They had to add almost another quart to fill up the truck. As a way to ease the pain of driving back out there, Jack put 10 gallons of gas back in the truck. I was VERY PLEASED when I found this out. I feel it was a very good way to re-imburse the customer. I was very pleased with how the crisis was handled. I only hope that the machine that was used to fill up my truck with oil the first time is checked and repaired and that the mechanic starts checking the oil level before sending the vehicle out the door. I was pleased with the quick response and concern that Jim Cox, David Palumbo, and Jack White all showed. I am writing this because all too often, when people write a review or comment about a service organization, it is the bad things that get written about. I wanted to write to tell about a crisis that was handled VERY WELL. More

I brought my 2002 Oldsmobile Alero for service to JKoons Pontaic-Buick-GMC in Vienna, VA on Feb 8, 07 for an issue with my engine coolent light coming on and the car overheating. They kept it for the night Pontaic-Buick-GMC in Vienna, VA on Feb 8, 07 for an issue with my engine coolent light coming on and the car overheating. They kept it for the night and reported it fixed the next day and picked it up. As I was driving home, my car repeated the same problems. I made it home and called them right away. They informed me that they could not do anything until the next week. I felt the car was unsafe to drive and had it towed there since I did not want to be stuck on the side of the road if it had stalled. They came back and said it was the coolent system again and it was problem they hadn't seen before. They are now refusing to pay for the towing from my place to the shop. This is the 2nd time that I have gone to this GM qualified repair shop and driven it home and had it stall out on me. The previous time, i had to wait an hour and a half for them to come tow it back. I am very displeased and regretful I have ever taken my care to this GM dealer. I would expect the service manager to pay for this towing since the original problem was not found. I am paying for quality GM service and feel like I've received cheap gas station service. I would like to have this resolved as soon as possible. Feel free to contact me at any time on my cell phone. More

I brought my 2002 Oldsmobile Alero for service to JKoons Pontaic-Buick-GMC in Vienna, VA on Feb 8, 07 for an issue with my engine coolent light coming on and the car overheating. They kept it for the night Pontaic-Buick-GMC in Vienna, VA on Feb 8, 07 for an issue with my engine coolent light coming on and the car overheating. They kept it for the night and reported it fixed the next day and picked it up. As I was driving home, my car repeated the same problems. I made it home and called them right away. They informed me that they could not do anything until the next week. I felt the car was unsafe to drive and had it towed there since I did not want to be stuck on the side of the road if it had stalled. They came back and said it was the coolent system again and it was problem they hadn't seen before. They are now refusing to pay for the towing from my place to the shop. This is the 2nd time that I have gone to this GM qualified repair shop and driven it home and had it stall out on me. The previous time, i had to wait an hour and a half for them to come tow it back. I am very displeased and regretful I have ever taken my care to this GM dealer. I would expect the service manager to pay for this towing since the original problem was not found. I am paying for quality GM service and feel like I've received cheap gas station service. I would like to have this resolved as soon as possible. Feel free to contact me at any time on my cell phone. More