Koons Tysons Chevy Buick GMC - Service Center

KOONS OF TYSONS IS A VERY PROFESSIONAL BUSINESS FULL OF HELPFUL AND VERY KNOWLEDGEABLE STAFF. THEY ARE CONSIDERATE AND UNDERSTANDING HELPFUL AND VERY KNOWLEDGEABLE STAFF. THEY ARE CONSIDERATE AND UNDERSTANDING More

The workers at the dealership dented my car during a repair job a few months ago. The service area then offered to fix the dents for free, and stated it would take one day to repair the dents. After lea repair job a few months ago. The service area then offered to fix the dents for free, and stated it would take one day to repair the dents. After leaving my car at the service department all day, I was expecting to pick up my car in the late afternoon, however no one had called me from the service station to say it was ready. At 5:30 pm I called and a man in the body shop was helpful in tracking down the service representative, who then told me the car would not be ready until the next day. The service representative should have called me to tell me the car was not ready. The service department did a good job in removing the dents. More

On September 2, 2023, I purchased the used Mitsubish Outlander 2022 vehicle at Koons of Tysons with 17668 milage. During the payment process I was convinced to purchase the Premium Maintenance Plan (36 Outlander 2022 vehicle at Koons of Tysons with 17668 milage. During the payment process I was convinced to purchase the Premium Maintenance Plan (36 months/36,000 miles). Something I agreed to and did at the time. Since then, I have taken the vehicle to this dealer 4 times (11/09/23, 03/14/24/, 08/22/24 and 01/30/25) for regular service, following the dates recommended for the service department. At the last service that took place yesterday, January 30th, with 21984 milage, I felt that something was off. So, when I got home, I decided to open the car´s hood to do a visual inspection, and I soon found out that the coolant level is almost empty, way below the minimum limit and the top of fluid level it was also not leveled, even though they state that the service was performed, which is not true in the face of the evidence. Now, I´m questioning whether all the other services listed on the receipt were actually performed? I bought the plan because, after several insistences, I believed that I would have peace of mind regarding the health of my vehicle, as I believed that it would be well treated and in the event of any abnormality I would be notified. I trusted, but in fact I ended up being the victim of a fraud, compromising the safety of my vehicle and putting my life and the life of my family at risk. BE AWARE BECAUSE YOU'RE PROBABLY BEING SCAMMED TOO! More

An outstanding service experience on My Corvette E-ray. They were prompt on getting to my car based on my appointment time, quickly diagnosed the problem and Resolving it. I have had a previous experience They were prompt on getting to my car based on my appointment time, quickly diagnosed the problem and Resolving it. I have had a previous experience with another Chevrolet dealership and this was a night and day difference! They have certainly earned my Business. Bill, my service advisor was in constant communication with me Which was a refreshing change from my previous experience. I would highly recommend coons for all your Chevrolet servicing needs. More

Service and Rep. were outstanding. Will return the next time when I’m in the area. Keep up the good work that really matters, Devida Hathorn were outstanding. Will return the next time when I’m in the area. Keep up the good work that really matters, Devida Hathorn More

We have leased and bought several cars from Koons GzmC Chevy over the last 15 years. Jonathan Gomez and the service team took great care of our 2019 Equinox for its 30,000 Ile service. I will keep comin Chevy over the last 15 years. Jonathan Gomez and the service team took great care of our 2019 Equinox for its 30,000 Ile service. I will keep coming back for service at this dealership. More

I got to Koons about ten minutes before my 0800 appt. Bill Apple came right out to greet me and start my 5K service. We discussed the engine air filter as I had a question. I forgot to mention my streaki Bill Apple came right out to greet me and start my 5K service. We discussed the engine air filter as I had a question. I forgot to mention my streaking wiper blades but Bill took care of them too. I was out by 0930. More

Patiently answered my questions. Advised on near- and long-term actions needed for preventative maintenance. Direct interactions with personnel were courteous and professional. Advised on near- and long-term actions needed for preventative maintenance. Direct interactions with personnel were courteous and professional. More

Responsive to setting a pretty quick appointment and honest about expectations with a fairly old car!Professionaland courteous! honest about expectations with a fairly old car!Professionaland courteous! More

Mr. Carlos is my service advisor. He is very knowledgeable, patient and professional, he always tell you what the issue and estimated cost to fix, so you won’t have any surprise and know own car knowledgeable, patient and professional, he always tell you what the issue and estimated cost to fix, so you won’t have any surprise and know own car where to be fixed. I am very happy working with him. More