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Koons Woodbridge Buick GMC
Woodbridge, VA
66 Reviews
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Showing 66 reviews
August 26, 2025
If I could leave negative stars for this dealership and our experience with them, I would. I have left only a couple reviews in my lifetime so this is out of the "norm" for me to go to the extent of a revi our experience with them, I would. I have left only a couple reviews in my lifetime so this is out of the "norm" for me to go to the extent of a review, but this experience was so horrible for us, that I feel absolutely implored to do so in the hope that if I can prevent at least one person from the experience we had, then it is worth it. Sami Oussama El Ofiri was the salesman that assisted us. I have promises in writing that we were promised and when we signed paperwork, Finance Manager and Service Manager apologized that they are unable to follow through with these things that we were promised from Sami. We had them in writing and we were just told that Sami is new and should have never promised us any of those things and that he was wrong for doing so. ALL of our personal information was "accidentally" sent to a complete stranger via email, Sami misplaced part of our paperwork containing all of our personal information and then told the finance manager that he never gave it to us. We were given paperwork signed by the dealership stating the car had never been repossessed and it has been. We were promised that since we already had financing, our credit would NOT be pulled and it was. Sami said "trust me, your credit will not be pulled, just trust me, I would not lie to you" and we have those exact words and more in writing. Yet our credit had a hard inquiry pulled despite. Then the 'dealership' told us to just drive home without both license plates properly and legally placed on the vehicle, and literally left the license plate laying on the car and locked us out of the dealership because they all wanted to go home(we sure did too) we had to wait until an employee exited the building to get back in. We told them this was illegal and we needed the license plate placed on the vehicle so we could please drive home(what should have been less than a 2 minute fix, they fought us over for over 25 minutes) and they continued to argue with us that we would be fine if we chanced it, knowing this was illegal in our specific state of VA. (We are 2 hours away as well). We were pulled aside by one of the other salesmen and told by him that he was immensely sorry- that he had been seeing everything that was happening to us and he was ashamed that we were being treated like this. He said it is illegal to not have your plates properly on the vehicle and if it were my child, I would not want to chance that they might get pulled over as well. We were promised by Sami that he was taking the vehicle to the service shop after we test drove the days prior and he would get service to address a obstructed radar warning sign and he never even had anyone look at it. Did nothing! And now it is posing a safety issue for us and our daughter who is the driver. Braking functions will not work properly because of this issue. We were told to come back tomorrow and they could look at it, but wouldn't fix it. So many issues, I could keep going but I have spent now over 8 hours dealing with this awful experience. I am hoping that a GM reaches out. We were promised that a mesaage was left for him to do so. I hate to say it, but I doubt it was. The WORST vehicle experience of our lives. Very disappointed that they allow an employee to make false promises one after another. Salesmen notoriously get a bad wrap because of circumstances such as this, that ruins it for all. Break the stigma following salesmen and women by following through with your word and if you cant follow through, please just dont promise anything more than what you know is a reality and possible. We don't need to be falsely wow'ed by false words. We just need you to be honest and care! This is someone's daughter or son driving the vehicle. Their safety matters more than a sale by false pretenses. I would NOT recommend this dealership and if they would happen to make any part of this right with us, I will most gladly redact my review. More
by meganhayes25
Employees Worked With
Sami Oussama El Ofiri
August 16, 2025
Koons Buick GMC Dealership is the best. We brought our Enclave for an inspection. I haven’t driven since December 24 when I broke my arm. It has sat in the garage since then. The battery di We brought our Enclave for an inspection. I haven’t driven since December 24 when I broke my arm. It has sat in the garage since then. The battery died. We bought a charger and finally got it started and drove it to the dealership. We asked what they would charge to restore it fully. Matt said he wouldn’t charge due to our long term business. They were unable to charge it. We requested a replacement. He called to say it was done in two hours. We went to pick it up the next day. We were very happy with our service. More
by Linda.vanlanduyt
Employees Worked With
Mr Morningstar (Dan’s son ), Dan Morningstar
August 15, 2025
Since purchasing the car, it has shut off or would not start. Upon further inspection we found: • No cover on the battery. • Unconnected wires causing sparks when trying to start. This is our 16 year start. Upon further inspection we found: • No cover on the battery. • Unconnected wires causing sparks when trying to start. This is our 16 year old daughters car and was VERY unsafe. I have attached several pictures showing these deficiencies. Given the nature of these concerns, I would appreciate it if you could advise me on the next steps and arrange for a thorough inspection of the vehicle at your earliest convenience. My priority is to ensure that the car meets all safety standards and is safe to drive. Please let me know where I can take the vehicle in for evaluation, local to me, at your expense. On a side note, we were told that the inside would be detailed due to the smell of smoke. That was not done. The filter was changed and a strong cherry smell was added but that was it. We have since had the inside cleaned which made it smell better but still has a faint smell of smoke. These issues really make me question your dealership's business practices. Thank you very much for your prompt attention to this matter. I look forward to your response. i called several times to talk to someone at the dealership but no manager was available or called me back. 2 salesman answer the phone a few times and made up a fake email so i could not the info and pics above to the right person. Best regards, More
by rramirez
Employees Worked With
JC BURTHEY
May 12, 2025
Knowledgeable and courteous. First Class customer service! I would not consider taking my vehicle to any other service department. Thanks for all you do! First Class customer service! I would not consider taking my vehicle to any other service department. Thanks for all you do! More
by suku_hama
Employees Worked With
Matt Morningstar, Matt Tesorero, and Aaron Kearns
May 02, 2025
Jean is a super star and was the only reasonI ended up purchasing the vehicle. Jean listened, wasn't pushy and should give lessons to others on sales techniques. Excellent communication and great conversa purchasing the vehicle. Jean listened, wasn't pushy and should give lessons to others on sales techniques. Excellent communication and great conversation. Michael is great and John was pleasant to deal with also. More
by Cmikesheldrick
Employees Worked With
Jean Dillensnyder
March 23, 2025
The whole service department is the most professional, patient , and knowledgeable of GM will I definitely recommend you to service your car or truck here because it’s worth it. patient , and knowledgeable of GM will I definitely recommend you to service your car or truck here because it’s worth it. More
by maqsood_dream
Employees Worked With
Mathew, Dan, Diana, Dan Morningstar
March 09, 2025
I wanted to take a moment to express my heartfelt gratitude for the outstanding service provided by Hector during my recent purchase of my Yukon at Koons dealership. From the moment I walked in, it w gratitude for the outstanding service provided by Hector during my recent purchase of my Yukon at Koons dealership. From the moment I walked in, it was clear that Koons has the best selection within a 100-mile radius, and Hector’s extensive knowledge and passion for the vehicles truly set this experience apart. Hector took the time to walk me through the various options, ensuring I found the perfect Yukon that suited my needs. I was particularly impressed by how he explained all the features and capabilities, making sure I felt confident in my choice. His enthusiasm for the Yukon made the process not only enjoyable but also exciting. What really stood out was Hector’s ability to connect on a personal level. He listened to my preferences and concerns, which made me feel valued as a customer rather than just another sale. His attention to detail and commitment to providing exceptional service were evident throughout the entire experience. Additionally, I appreciate the after-sale support he offered, reassuring me that I could reach out with any questions or concerns. It’s rare to find a salesperson who genuinely cares about their customers' satisfaction even after the sale is completed. Thanks to Hector and the incredible team at Koons dealership, I left feeling excited about my new Yukon and confident that I made the right choice. I will certainly recommend Hector and Koons to friends and family looking for their next vehicle. Thank you once again for making this experience truly exceptional! More
by Scott B
Employees Worked With
Hector
