Koons Woodbridge Hyundai

I recommend to avoid Koons. They have no interest in trying to see that your paperwork is send off in a timely manner. They won't answer phone calls or e-mails, unless it is a They have no interest in trying to see that your paperwork is send off in a timely manner. They won't answer phone calls or e-mails, unless it is a salesman looking for their next commission, which is I understand. I would buy from any other private party or dealership because this Woodbridge Hyundai dealership has no customer service and no manager who will clean up their sloppy follow-up and you will regret buying from them. I expect we may have to take them to court to get them to actually follow up. Will speak with a lawyer next week. More

What a crappy Dealerxxxx. Lies, lies, and more lies. I purchased a used Santa Fe and was told that i would be able to get my vehicle serviced at any dealership and that it Lies, lies, and more lies. I purchased a used Santa Fe and was told that i would be able to get my vehicle serviced at any dealership and that it would be covered. This includes the complimentary maintenance, including free oil changes and tire rotations, for the first 3 years or 36,000 miles, whichever comes first. So when i get to my local dealership in Bowie, they tell me that the maintenance is only good at the place i purchased it from. Koons Woodbridge Hyundai lied to me and my wife about the service. Stay away from the salesman LLOYD JOHNSON and the SALES MANAGER KEITH FRALIN. They will play word games and word salad and xxxxxxxx you. STAY AWAY. More

Wonderful buying experience with Fredo Romero. I drove from Fredericksburg VA just to work with him. He's a problem solver with great customer service skills! He was quick AND efficient, seeing I drove from Fredericksburg VA just to work with him. He's a problem solver with great customer service skills! He was quick AND efficient, seeing as how I didn't walk into the dealership on a "FRIDAY" night until 745pm and they closed at 900pm. He was patient, listened to what I wanted and absolutely delivered. Going above and beyond is what great salesmanship is all about. Great job Fredo and keep it up! More

Everyone I talked to seemed like they wanted to be helpful if they could help in any way. helpful if they could help in any way. More

These xxxxxxxx suck. If i could give them '0' stars i would. They're untrustworthy and literally lie to their customers. DO NOT SHOP HERE. The salesman LLOYD JOHNSO If i could give them '0' stars i would. They're untrustworthy and literally lie to their customers. DO NOT SHOP HERE. The salesman LLOYD JOHNSON lied to me and his word twisting sales manager backed him up. When i purchased a used 2023 Santa Fe, the salesman LLOYD JOHNSON, told me that the oil changes would be transferable to any dealership for 3/36000 miles. He specifically told me that the oil changes would be taken care of at any dealership. So finally when i'm at my local Hyundai Dealership in Bowie, MD, they tell me that the oil change service is not covered. So i call LLOYD JOHNSON, and he agreed to send me a money order to cover the oil change. Well now, i need my second oil change done and LLOYD JOHNSON won't even return my text or phone call. THEY'RE NOT GOING TO COVER MY OIL CHANGE for 3yrs/36000 miles. And his sales manager KEITH, is just a waste of time. They are the reason why car dealerships have a bad name. DON'T BUY FROM KOONS WOODBRIDGE HYUNDAI. THEY WILL LIE to you just to make a sale. SCAMMERS ! STAY AWAY ! Lastly, i'll be reporting them to the BBB to see if they can offer me some kind of remedy. Stay tuned. More

I took my 2024 Hyundai Sonata for service, and just 1,500 miles later, the splash shield fell off on the highway — it had no screws or clips at all. Clearly a bad installation, not road damage. When I ret miles later, the splash shield fell off on the highway — it had no screws or clips at all. Clearly a bad installation, not road damage. When I returned, Service Advisor Zach refused responsibility, just blaming the mileage. That’s no excuse — a properly installed shield should never fall off. Also reported a horn issue — they ordered the part, called me in, and then claimed it had to be ordered again. When I said this is unacceptable, Service Director Jeremy Gigogne responded, “Why are you coming here then?” — instead of fixing the issue. This place is dishonest, with poor customer service, careless mechanics, and zero accountability. They left me to deal with the damage and cost. Please avoid this dealership. I’ll be filing complaints with Hyundai Corporate and NHTSA. More

I had a great experience with my car dealer. He was very accommodating and helped us out with all of our requests. He was very accommodating and helped us out with all of our requests. More

The salesman, Mr. Hernandez, was extremely friendly, patience, and very knowledgeable of the Kona. He explained the Kona's feature which I didn't discovered or remembe Hernandez, was extremely friendly, patience, and very knowledgeable of the Kona. He explained the Kona's feature which I didn't discovered or remembered from our exhaustive research of the vehicle. He explained how to use these features before and during the test drive. Mr. Hernandez did more than selling the vehicle to us. He sold Koons. They should be proud to have such a salesman on their staff, kudo. It's a team effort at Koons, the salesman, sales manager, and the financing manager. We didn't finance, but the paperwork was handled by the financed manager. It's all digital and we were given a flash drive with images of the signed documents. It's our first time buying from Koons. We started out with our long time Hyundai dealer from whom we had bought new vehicle previously. We made an offer which they accepted, then they said, "we made a mistake in MD vs VA sales tax." We are from MD buying from a VA dealership. Fair enough, it was an honest assumption mistake, but they didn't come back with an updated price. We had no time to waste, so we went to Koons. We could have financed and then paid it off after a few payments to take advantage of the HMF $1,500.00 incentive, but the time and effort weren't worth it. We paid cash. More

Excelent dealer with superb service. . my vehicles are always taken care. Great customer service and assistant to the client. . my vehicles are always taken care. Great customer service and assistant to the client. More