Krause Family Hyundai - Service Center

I have a new 2025 hybrid sonata with issues and they have not been fixed after multiple visits and complaints. I'm deciding if I need to seek legal advice. I've driven the same make and model at 3 other dea not been fixed after multiple visits and complaints. I'm deciding if I need to seek legal advice. I've driven the same make and model at 3 other dealership and didn't experience what I'm feeling in my vehicle. I purchase used because I wanted to avoid "used" car issues. Unfortunately, I'm paying more and the car isn't living up to the expectations that I have for hyundai. I have a 2009 Genesis and it rides and performs better than the Sonata. More

Great communication Brittany was great about keeping me informed of the situation and progress. Very professional and helpful. informed of the situation and progress. Very professional and helpful. More

We loved our experience with the dealership. Everyone was friendly and knowledgeable and made us feel welcome. Everyone was friendly and knowledgeable and made us feel welcome. More

Excellent experience, I couldn’t be happier with the way I was treated. Than you I was treated. Than you More

Excellent. I was so worried about being overcharged or upsold based on times I’ve used other dealerships. This was the exact opposite of that. I was so worried about being overcharged or upsold based on times I’ve used other dealerships. This was the exact opposite of that. More

Very good service Very kind workers Smile everybody Very nice talk Very creative Very clean everybody Very nice talk Very creative Very clean More

The Service Writers, Dylan, Brittany and Paul are top notch and provide a high end experience. The Service Manager, Miguel, brings excellent skills within the Krause corporation to the Oakwood Hyundai lo notch and provide a high end experience. The Service Manager, Miguel, brings excellent skills within the Krause corporation to the Oakwood Hyundai location. I fully expect my 4 star rating to rise to 5 stars quickly with this team leading the way! More

Service department is wonderful! They helped with me 2 recalls and completed them in about 2 hours. They helped with me 2 recalls and completed them in about 2 hours. More

Very friendly, courteous and helpful. Waiting area was really nice. Service time was good . Waiting area was really nice. Service time was good . More

Employees were extremely nice and the accommodations were great. It took about an hour longer than I was originally told and the interior of the car smelled like gas. Not the end of the world but worth notin great. It took about an hour longer than I was originally told and the interior of the car smelled like gas. Not the end of the world but worth noting. More