Krenzen Auto Mall

My Wife and I are in our late 60's and never had the privilege of buying car from a dealer until now.Through corresponding with Tim Pokornowski he found a 2017 Honda crv touring with 28k miles. Nervousl privilege of buying car from a dealer until now.Through corresponding with Tim Pokornowski he found a 2017 Honda crv touring with 28k miles. Nervously we deciding to take a look. So happy we did. Tim met us at Krenzen and put us at ease immediately. Tim lead us through the process of possible purchase. Tim and the Krenzen sales team made it possible for us to buy with warranty and rustproofing. We stayed under our budget and walked out the door with a beautiful burgundy Honda crv touring. This car is for my Wife, She just loves it as do I. Thank so much to Tim and the entire Krenzen sales team. More

Sales person, Sherri and Sales Manager were awesome. They bent over backwards to get me into a fabulous CRV! They bent over backwards to get me into a fabulous CRV! More

They were on time, and quick to service my car. They showed me the paperwork, and told me the price of the part that needed to be replaced. They asked if they could replace the part today and did They showed me the paperwork, and told me the price of the part that needed to be replaced. They asked if they could replace the part today and did so very quickly.🚙 More

They kept me in form on what they were doing very nice workers also waiting room i workers also waiting room i More

Fast, polite, on time and so clean! Reasonably priced oil change and tire rotation, even though I didn’t buy from them, Reasonably priced oil change and tire rotation, even though I didn’t buy from them, More

Excellent customer service. Well-organized and efficient. Very clean drive in area. They are very good at explaining things and answering questions. Well-organized and efficient. Very clean drive in area. They are very good at explaining things and answering questions. More

My wife and were visiting from California and I noticed a loud humming noise coming from the front of the car. Concerned I had a serious tire or wheel bearing problem and faced with a 2200 mile drive back to loud humming noise coming from the front of the car. Concerned I had a serious tire or wheel bearing problem and faced with a 2200 mile drive back to CA, I took it to Krenzen Honda in Duluth, MN and asked them to look at it. Eric in Service took charge and did a thorough check of the car, including checking the tires and testing the wheel bearings. In the end the problem resulted from feathering on the tire edges resulting from a recent tire rotation. There’s no fix for this, but he rotated the tires back to their original locations, which significantly reduced the noise. I am impressed with the thoroughness and thoughtfulness Eric exhibited and his dedication to making sure my car was safe to drive on a long trip. I am a Customer Service professional myself, having managed customer service for a tier 1 high tech company, and I know outstanding customer service when I encounter it. I give Krenzen Honda. My highest recommendation. Thank you!. More

Really appreciated how Scott researched my purge valve and still found it under warranty. Saved me $240. and still found it under warranty. Saved me $240. More

Friendly, knowledgeable staff interested in the people who come to them! I appreciate it which is why I keep coming back! who come to them! I appreciate it which is why I keep coming back! More