Having physical disability, I had unpleasant experience with two particular employees at Kuni Honda: Jesse Gonzeles and Rich Carni. Jesse the sales person was very deceptive and tricky to sell me the car and sold me a third party warranty service. After he sold me the car, he forgot to ask my bank statement, so he called me and asked me for a copy of a bank statement. Within five minutes, I got it and emailed him the scanned bank statement. But, when I needed his help and left him several messages and emails, he did not respond. I was disappointed and had to go to the dealer to talked to him. I ended up waiting for 20 minutes and took me a long time to be there on my wheelchair.
Rich the finance person has not been very helpful to cancel the third party warranty service and keeps changing his words. After buying the car, I decided to cancel the warranty service, and my contract does state that I could within sixty days. I told him to cancel the warranty service. He told me that the bank will send me the revised payment. However, I did not hear anything from the bank, so I asked Rich about the cancelation. At first, he told me that he sent a check to the bank, but on another day he said that he canceled the service. On the other day, as I was talking to him, when I asked him when I would receive the check from the warranty company, he told me that he had no clue and hung up the phone, because it was a third part company. I left him several messages, but he did not return my calls either. So, I had to go to the dealership on my wheelchair. I ended up waiting for 20 minutes.
Overall, I felt like all they want to do is to make extra money by selling you a third party warranty that gives them extra incentives. If they cannot hold of the third party company, how do they expect their customers to get hold of the company? I do not appreciate their work ethics and the way they treat people. Sure, maybe I had to be more careful. I was a fool. I still need to be refunded from the third part warranty company and am still waiting for Rich to forward me the evidence of canceling the warranty. I hope Rich or someone from the dealer read this review and fix the problem. Then, maybe, they can earn their respect.
I Recommend This Dealer:
Rich Carni and Jesse Gonzales
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