LaFontaine Chevrolet Dexter

Jason Barron in the Service Department always goes above and beyond. Jason schedules appointments that are convenient to my schedule. He also explains every service and the approximate cost. and beyond. Jason schedules appointments that are convenient to my schedule. He also explains every service and the approximate cost. More

Great sales experience and customer service and excellent presentation of finance options would refer people to my salesperson presentation of finance options would refer people to my salesperson More

We have dealt with Jason many times. He is extremely helpful, and goes over everything with us. We feel extremely comfortable working with him! He is extremely helpful, and goes over everything with us. We feel extremely comfortable working with him! More

Calvin and the team did an excellent job! No pressure, quick process, and tremendous service. No pressure, quick process, and tremendous service. More

This is at least the second time the service department has sent my family home with an unsafe car. I’ve previously submitted a review of the failure to correctly refill my daughter’s transmission fluid af has sent my family home with an unsafe car. I’ve previously submitted a review of the failure to correctly refill my daughter’s transmission fluid after routine service last year. She called me from I75 on her way to college to tell me the transmission felt rough. This time they sent me home with a major brake fluid leak from incorrectly reattached hoses after a repair that I regard as questionable at best. I brought my car in with dashboard stabilitrack warnings. It had noticeable braking issues but the warning light came on when releasing the brakes from a full stop. I was told the ABS modulator was “fried” and needed to be replaced for $1600. But the day after the car was returned I had the same errors in the same braking conditions. After bringing it back in, I was told the battery was low and causing false error messages. So did I need the $1600 replacement? I was told yes that they got the ABS modulator error code from the computer. But were those false codes from the battery? Why wasn’t the battery issue caught the first time? At minimum, had the battery issue been caught the first time we could have replaced it for $300 and rechecked the ABS codes to see if they were false positives. To repeat, the failure to reconnect the brake li es resulting in a major leak and THIRD visit to the shop were after all of the above. I think I’m done here. Once one loses faith in a service provider, all sorts of other questions emerge. In August I had this same Traverse in the shop and was told it was time for routine brake service on the rear. But then I get a call that a bolt sheared off and the had to hammer off and replace the part. Suddenly routine service became a $2000 repair bill. I was told the bolt was corroded. Really? On a car with 130,000 miles? Or did someone shear the bolt through carelessness or inexperience and I got stuck with the bill. Given the other routine errors we’ve had at this shop, I must admit that I now lean towards that interpretation. I’ve been a loyal customer here for at least 10 years, but management and ownership need to know that the steep decline in quality from the backend of service department has ended that loyalty. (The front desk guys - and in particular Jason - are always great and frankly the main reason I’ve let things go this long.) More

Customer service is always good and the work is top quality. I would recommend this dealership to a friend. quality. I would recommend this dealership to a friend. More

Great sales person and purchasing experience. First time customer. Would buy from this dealership again. First time customer. Would buy from this dealership again. More

Great Day got a ride home and service the same day and picked my truck up later with everything taken care of. Fast and friendly people and Great Service. Thanks picked my truck up later with everything taken care of. Fast and friendly people and Great Service. Thanks More

The experience there was very very good there's I had no problem everybody was very helpful there. problem everybody was very helpful there. More

The Lafontaine Team takes care of me like I was family. That is why I go there for my cars and service. They know me and always greet me when ever they see me. They listen to my needs then advise and t That is why I go there for my cars and service. They know me and always greet me when ever they see me. They listen to my needs then advise and take care of them. There are few dealership that earn my return business and more importantly my trust and thanks. More