LaFontaine Chevrolet Dexter - Service Center

New 2014 Chevy Malibu brake system recall I brought in my new 2014 Chevy Malibu for a brake system recall issue. I requested that oil/lube and tire rotation service also be performed (if poss I brought in my new 2014 Chevy Malibu for a brake system recall issue. I requested that oil/lube and tire rotation service also be performed (if possible). All that work was performed in ~1 hour, and at no cost to me! THANK YOU! More

Service Review My experience with this dealership has always been positive. My service adviser Nick Chesla is always looking out for my best interest and safety. But My experience with this dealership has always been positive. My service adviser Nick Chesla is always looking out for my best interest and safety. But more so I find him very honest and trustworthy. More

I want to say Thank You to Dan and Greg for their help today with my vehicle. I appreciate the honest, friendly and courteous customer service. No one likes to have their car serviced but when you do it i today with my vehicle. I appreciate the honest, friendly and courteous customer service. No one likes to have their car serviced but when you do it is nice to have a dealership treat you respectfully and honestly. I will definitely be back when I need additional service to my vehicle. Thank you! More

I was forced to cancel an appointment due to a time conflict with another event and wanted to have the scheduled maintenance done as soon as possible. Nick found a way to work us into the shop's schedu conflict with another event and wanted to have the scheduled maintenance done as soon as possible. Nick found a way to work us into the shop's schedule a day earlier than originally scheduled, without conflict. And then the job was done faster than promised. Great job everyone! Just like Arnold, I'll be back. More

It is a pleasure to come in for service. Friendly and knowledgeable staff. They never do work with out my approval first, and are great at explaining what needs to be done and why. Never pushy. knowledgeable staff. They never do work with out my approval first, and are great at explaining what needs to be done and why. Never pushy. More

I got the $9.95 oil change today. When they were done, they did not give me their free 27 point inspection, they did not give any sheet that explains what they done to my car like they advertised. They di they did not give me their free 27 point inspection, they did not give any sheet that explains what they done to my car like they advertised. They didn't even give me the sticker that reminds me of my next oil change... When I asked them about it, all they said was, "we are out of it"... I don't understand how a dealership can be out of stickers for reminded the next oil change and the sheets that they print for inspections... They are Extremely unprofessional and not helpful. They did not offer to help me out in anyway. I used to tell everyone about your dealership, but after my experience I am planning on telling how unprofessional this place is. More

I did follow up service. Repair was not upto the mark. Don't stick to the promises. Rude behaviour. Bad customer follow up. Improper inspection. After escalation, repair was done just for name sake. I was Don't stick to the promises. Rude behaviour. Bad customer follow up. Improper inspection. After escalation, repair was done just for name sake. I was really stressed out follow up. More

Condensending, RUDE, Unprofessional Jerk. Not only did I have a bad experience when I purchased the Truck IT seems NICK CHESLA feels the need to harrass people in the Repair department as well. I took my tr have a bad experience when I purchased the Truck IT seems NICK CHESLA feels the need to harrass people in the Repair department as well. I took my truck in for a simple oil change... When I got home I noticed on the paperwork It stated my Front Differential was leaking. No one told me this when I was there. So, I scheduled another appointment to have it looked at. I had an "Appointment" at 830am, BY 330pm I Called to see if I might be getting the truck back that day Since I do use it... they hadn't even looked at it yet. NICK CHESLA states to me " well, I didn't know you were in a RUSH to get it back". WTH!? who says this? I let it go and just hoped they would get it done. He calls back to tell me the U-joint was bad and it wasn't covered under warranty. I said did you find out why it was leaking? .."Let me get back to you". THEN, he calls back says the seal is bad and is covered under warranty but the Ujoint would be $350. I said do the Seal but I don't have the money for the U joint. He says He is going to charge me the DIAGNOSIS fee $100 if I don't get the U joint fixed since this is why I brought it in. I argued and to told him this is NOT why I brought it in and check your paperwork and he tells me "Nevermind, you won't be charged a thing it will be done today or tommorrow"... And I have YET to get a phone call.... it is the following day 10am. HORRIFIC Experience and will do everything I can TO NEVER go back here. More

I brought my car in for service - some standard stuff like an oil change - but mostly because of a strange sound I heard when making slow turns and because my front headlight somehow had water condensati like an oil change - but mostly because of a strange sound I heard when making slow turns and because my front headlight somehow had water condensation on the inside and the yellow reflector in the light had popped off and was rattling around. I Received *excellent* service! Troy in the service department went above and beyond to provide for all my concerns. I don't feel like a "customer" at LaFontaine -- I feel like a neighbor. More