LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing

My truck was supposed to be a certified truck all checked over needed driver side wiper blade. Washer fluid was empty fuel tank was empty. Tires bad took it to Goodyear tire had to have front end , alignment over needed driver side wiper blade. Washer fluid was empty fuel tank was empty. Tires bad took it to Goodyear tire had to have front end , alignment and new tires. Not impressed with my first experience with dealership. More

Everyone at the dealership was very friendly and helpful. I would recommend this dealership to my friends. helpful. I would recommend this dealership to my friends. More

After my third trip in to get an exhaust manifold fixed, less than 300 miles later I found myself in the middle of the road with my Jeep on fire. They diagnosed my transmission as needing replacement with a less than 300 miles later I found myself in the middle of the road with my Jeep on fire. They diagnosed my transmission as needing replacement with a quote of over $11,000. They canceled my warranty without telling me. The repair at a reputable shop ended up costing $380. I found them to be both incompetent and dishonest. More

The service guy was nice and helpful, but the digital person was difficult and could not understand some items I said or answer other questions. Every time digital person tried to connect me to a person, person was difficult and could not understand some items I said or answer other questions. Every time digital person tried to connect me to a person, they either did not pick up and it eventually hung up on me or the person had horrible reception and could not hear me. One of the perks of taking it to a high price dealership is getting a car so you can go about your business, but they had none available and charged me for a shuttle. I was also not prepared for it being longer than a day because the digital person did not inform me of how long it could take. One of the other perks of going to the more expensive service is they usually wash your car and vacuum at least the front. The car wash was broken and they attempted three times, gave it to me drenched and so now it is covered in water spots. Plus nobody dusted or vacuumed the front as I've had done previously when using the dealership auto body. I wasn't mad, but I was disappointed. Also, when they finally did determine the problem. I was told on the phone that I could get it that same day, but it was not ready. I called around 8:30 AM to ask if I could come pick it up and they said it was still not ready. So I had to find rides to an appointment, because my husband was only available when I called. More

Very,very ,very,very,very ,very,very. good very timely on oil change .people were very nice good very timely on oil change .people were very nice More

Mia was perfect! I didn’t feel any pressure to buy and she answered my questions each time I reached out to her. I didn’t feel any pressure to buy and she answered my questions each time I reached out to her. More

It took some work but my sales man found me the perfect truck extremely pleased I would highly recommend them and my sales man to anyone. If I need another vehicle I will be back and looking him up whole truck extremely pleased I would highly recommend them and my sales man to anyone. If I need another vehicle I will be back and looking him up whole experience friendly quick and easy More

The bill was much higher than the estimate I received for my oil change on Fiat 500x. I questioned bill with the service manager and and they immediately corrected it. Not thrilled with their Ai BOT for ma my oil change on Fiat 500x. I questioned bill with the service manager and and they immediately corrected it. Not thrilled with their Ai BOT for making service appointments. Took much longer than talking to a person to schedule. More

Had no issue getting my vehicle in for service, was given a timeline and had my car back as promised. a timeline and had my car back as promised. More

The service department and my advisor Zane made sure all my service needs were handled in a timely manner all on the same day, including diagnosing a Check Engine light issue and installing a new thermosta my service needs were handled in a timely manner all on the same day, including diagnosing a Check Engine light issue and installing a new thermostat. I appreciate that the LaFontaine staff does not try to sell services which are not needed. More