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LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing - Service Center

Lansing, MI

4.2
29 Reviews

29 Reviews of LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing - Service Center

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June 11, 2025

Had great service. Easy to make an appointment. Friendly staff. They did the service we asked for in a timely manner. More

by loconto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Xavier Bender
June 11, 2025

I was provided with excellent customer service and service to my vehicle was completed very timely. The service tech answered all of my questions. More

by shelleydianemc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Xavier
June 10, 2025

Dropped by the dealership without an appointment for an oil change and had no problem having my service performed. The service personnel and staff were very friendly and personal and I had my service perfo More

by cof425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Porter
June 08, 2025

They were ready on time for me, and took care of everything I knew about that needed work, plus two recalls that I wasn’t aware of. Easy to get an appointment quickly. More

by Hubbardjoann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
June 08, 2025

Fixed my truck perfectly! Very happy with the service!!! Will return for my next repair! More

by smcgillis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
June 04, 2025

Need to keep customers informed of vehicle status better and in a timely manner thank you More

by jsgto69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Xavier
June 04, 2025

I had to call to get an update on my vehicle. It was done. This was a different service advisor than previous times. The other lady I worked with was always great. More

by kspitzley2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Xander Bender
June 04, 2025

Annette was wonderful. Polite, informative, efficient and personable Enjoyed the text updates and video download. More

by rgarcia132
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annette
June 03, 2025

It is very good dealership,the service is excellent and in time,the staff are very cooperative. Thank you so much. More

by abdullahalshehabi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mustafa
May 14, 2025

The worst sold me transmission fluid to to off my power steering reservoir and my vehicles steering rack was destroyed because of it, promised they would fix it then put the blame on me, claiming it was le More

by Kinghollywood88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Bundy, Xavier Bender
May 17, 2025 -

LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing responded

Hi, it is disappointing for us to hear that your experience was anything less than great. We'd like the opportunity to turn your experience around. Please reach out to Service Manager, Shawn Bundy, sbundy@lafontaine.com at your earliest convenience to discuss how we can turn this experience into a positive one.

May 17, 2025 -

Kinghollywood88 responded

Stop with automated responses i already spoke to them and they offered to fix the issue then went back on their word when i was time to fix the car

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