LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing - Service Center

Very clean, good customer service, kept me informed the whole way for my oil change and tire rotsation whole way for my oil change and tire rotsation More

The service was great, however I feel like communication could improve. I was out of the country so I was a little worried about the situation. could improve. I was out of the country so I was a little worried about the situation. More

Dishonest and disorganized staff. Charged for things that didn’t address the original issue. Poor communication. Charged for things that didn’t address the original issue. Poor communication. More

Put the wrong color mirror on the driver side and it broke the first fold in. I have a black diamond truck and the mirror is matte blue. Waiting for them to call me back and fix it. Its been two days no broke the first fold in. I have a black diamond truck and the mirror is matte blue. Waiting for them to call me back and fix it. Its been two days now with no call. More

Zane my service manager is the best I’ve ever had always friendly quick to get stuff fixed. Good communication. friendly quick to get stuff fixed. Good communication. More

Zane from the service department is the absolute best. There is no one else I will take my car to now! Quick, kind, and knowledgeable. There is no one else I will take my car to now! Quick, kind, and knowledgeable. More

Personnel great. Waiting weeks for warranty approval was lousy !!!! First time I had a warranty claim. Also in the past there was no warning about not getting mo Waiting weeks for warranty approval was lousy !!!! First time I had a warranty claim. Also in the past there was no warning about not getting moisture in the mechanical stow and go seats a few years ago so our lifetime warranty was no good. I had the van detailed when it happened and was told dealer repair would cost $2400. We now longer have a stow for the seat behind the passenger seat.. More

Service advisor Andy Porter was great to work with. He was knowledgeable, informative, and responsive to getting my car issue identified and promptly repaired. The service person who took my original He was knowledgeable, informative, and responsive to getting my car issue identified and promptly repaired. The service person who took my original call was also very helpful, but I don’t get his name. More

Always good service and professionalism at LaFontaine. No complaints here. Definitely a good experience. Thank you. No complaints here. Definitely a good experience. Thank you. More

Service department is always on time and efficient with service! Didn’t have an appointment and still got me in! service! Didn’t have an appointment and still got me in! More