LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing - Service Center

Very,very ,very,very,very ,very,very. good very timely on oil change .people were very nice good very timely on oil change .people were very nice More

The service guy was nice and helpful, but the digital person was difficult and could not understand some items I said or answer other questions. Every time digital person tried to connect me to a person, person was difficult and could not understand some items I said or answer other questions. Every time digital person tried to connect me to a person, they either did not pick up and it eventually hung up on me or the person had horrible reception and could not hear me. One of the perks of taking it to a high price dealership is getting a car so you can go about your business, but they had none available and charged me for a shuttle. I was also not prepared for it being longer than a day because the digital person did not inform me of how long it could take. One of the other perks of going to the more expensive service is they usually wash your car and vacuum at least the front. The car wash was broken and they attempted three times, gave it to me drenched and so now it is covered in water spots. Plus nobody dusted or vacuumed the front as I've had done previously when using the dealership auto body. I wasn't mad, but I was disappointed. Also, when they finally did determine the problem. I was told on the phone that I could get it that same day, but it was not ready. I called around 8:30 AM to ask if I could come pick it up and they said it was still not ready. So I had to find rides to an appointment, because my husband was only available when I called. More

They did a good job on my repair. .but had trouble getting to service department .but had trouble getting to service department More

I always receive prompt, courteous, and reliable service. This is the 4th vehicle I've purchased here This is the 4th vehicle I've purchased here More

Had no issue getting my vehicle in for service, was given a timeline and had my car back as promised. a timeline and had my car back as promised. More

They strive to give the best customer experience and they always get my vehicle finished right the first time! always get my vehicle finished right the first time! More

The service department and my advisor Zane made sure all my service needs were handled in a timely manner all on the same day, including diagnosing a Check Engine light issue and installing a new thermosta my service needs were handled in a timely manner all on the same day, including diagnosing a Check Engine light issue and installing a new thermostat. I appreciate that the LaFontaine staff does not try to sell services which are not needed. More

The bill was much higher than the estimate I received for my oil change on Fiat 500x. I questioned bill with the service manager and and they immediately corrected it. Not thrilled with their Ai BOT for ma my oil change on Fiat 500x. I questioned bill with the service manager and and they immediately corrected it. Not thrilled with their Ai BOT for making service appointments. Took much longer than talking to a person to schedule. More

Service is always good, however, this time this was a fix of an issue the team had looked at before. Quinn was amazing and they were able to address and provided the necessary information in a short time. of an issue the team had looked at before. Quinn was amazing and they were able to address and provided the necessary information in a short time. Nice work Quinn and team!!! More

Service is consistent and does a good job. I have been going there for over 10 years and Zane is a great service advisor I have been going there for over 10 years and Zane is a great service advisor More