LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing - Service Center

fast friendly and efficient. Xavier and team were very interactive and friendly. apologized for the wait to check in but had car washed and ready prior to communicated timeline. Xavier and team were very interactive and friendly. apologized for the wait to check in but had car washed and ready prior to communicated timeline. More

Took great care of the Ram. Highly recommend their service department. Kept us abreast of how long the service would take before truck was ready. Great service. Highly recommend their service department. Kept us abreast of how long the service would take before truck was ready. Great service. More

I took my care in for another oil leak. The 3rd time since the end of August. The first time I thought they put a new oil pan seal on, but they just sealed it with some glue stuff. The The 3rd time since the end of August. The first time I thought they put a new oil pan seal on, but they just sealed it with some glue stuff. The 2nd time in October they changed the seal on the oil pan, then in May it was leaking oil again and they said I needed a new oil pan because mine was rusted and leaking. My car goes to Florida every winter for 4 months, so not sure how the oil pan got so rusty there. They did reduce the price, so I guess I shouldn't complain, but the first and last time cost me money for something that might have been fixed on one visit instead of 3 where I had to find a car to use for several days of down time and inconvenience. The 3rd time I also told them that the engine light had been on a few days, but I didn't hear any feedback about that. Now it is on again and Auto Zone did a test and it showed my thermostat my be failing. Now it needs more work. The service dept. did not work on my care for two days, because they sent me an email about my issue and I was suppose to authorize the work. I did know the email was coming, so they didn't start until the end of the 2nd day in the shop. More

Services were performed and the vehicle was fixed. Dealership communicated effectively on the status of the job. Dealership communicated effectively on the status of the job. More

Had great service. Easy to make an appointment. Friendly staff. They did the service we asked for in a timely manner. Easy to make an appointment. Friendly staff. They did the service we asked for in a timely manner. More

I was provided with excellent customer service and service to my vehicle was completed very timely. The service tech answered all of my questions. service to my vehicle was completed very timely. The service tech answered all of my questions. More

Dropped by the dealership without an appointment for an oil change and had no problem having my service performed. The service personnel and staff were very friendly and personal and I had my service perfo oil change and had no problem having my service performed. The service personnel and staff were very friendly and personal and I had my service performed and I was back on the road in a short period of time! More

They were ready on time for me, and took care of everything I knew about that needed work, plus two recalls that I wasn’t aware of. Easy to get an appointment quickly. everything I knew about that needed work, plus two recalls that I wasn’t aware of. Easy to get an appointment quickly. More

Fixed my truck perfectly! Very happy with the service!!! Will return for my next repair! Very happy with the service!!! Will return for my next repair! More

Need to keep customers informed of vehicle status better and in a timely manner thank you and in a timely manner thank you More