LaFontaine Ford of Lansing

Sales staff did a great job, not pushy and responsive to questions and concerns. Appropriate follow up calls. questions and concerns. Appropriate follow up calls. More

This is a first class dealership with wonderfully trained people.I also appreciate the courtesy of the salespeople that I worked with.I would purchase again people.I also appreciate the courtesy of the salespeople that I worked with.I would purchase again More

I hate auto shopping but working with Cassie Nelson and Ed Montgomery made it enjoyable. I appreciate their efforts to make the experience more relaxed and friendly. I bought a Maverick and feel they gave Ed Montgomery made it enjoyable. I appreciate their efforts to make the experience more relaxed and friendly. I bought a Maverick and feel they gave me a fair deal to include the trade-in price of the vehicle I was driving. Thanks guys, you’re great!! More

Everyone was thoughtful and kind. Korey was outstanding. The dealership was clean and very helpful. I had a grest experience and would recommend Lafontaine to everyone Korey was outstanding. The dealership was clean and very helpful. I had a grest experience and would recommend Lafontaine to everyone More

The service gentleman Josue Diaz was very knowledgeable and helpful, I would like him next time to wait on me.He doesn't push you off,like a ,nobody, very polite and well mannered. Thank you,Bethany Feaze and helpful, I would like him next time to wait on me.He doesn't push you off,like a ,nobody, very polite and well mannered. Thank you,Bethany Feazel P.S. My husband Glenn,passed awayso please make correction in your files. Thank you again. More

I trust La Fontaine service department to repair my vehicle. They are so knowledgeable. They have the right parts. They know how to install it correctly. They know how to diagnose problems. Michelle P vehicle. They are so knowledgeable. They have the right parts. They know how to install it correctly. They know how to diagnose problems. Michelle Perry., my service advisor is amazing and helped me through the whole process. Michelle always goes above and beyond and does such an excellent job. A gentleman named Josue, a service advisor as well, was helpful too when I called to set up the service appointment. More

Bought a 2005 mustang from their Kia dealer and took 3rd party warranty. First service was "okay" but still had a slight noise (left it to age of car). Second service was NOT so great. Although the diagnosi party warranty. First service was "okay" but still had a slight noise (left it to age of car). Second service was NOT so great. Although the diagnosis was no charge based on my insurance policy, they coukd bot 100% even confirm the issue. In addition, while testing they did a test in my emission system that that car should not have had done to where it blew gas back out the fuel neck. Lastly, AND THE MOST CONCERNING, when contacting managers at the dealer they NEVER FOLLOWED UP OR CALLED ME BACK! This crap service has been reported to the 3rd party warranty so I now don't have to go to LaFontaine. More

I bought my 2023 F150 in April of 2024. The truck now has 13000 miles on it. It is covered under a bumper to bumper warranty. After 8000 miles, the truck began to have a bad vibration while The truck now has 13000 miles on it. It is covered under a bumper to bumper warranty. After 8000 miles, the truck began to have a bad vibration while towing a trailer in 8th gear from 2000 to 3000 rpm. I brought the vehicle into the dealer after telling them that the truck only had the issue when towing the 2000 pound trailer. They could not find a problem so they told me to bring in the trailer to test drive. I brought the trailer in and did a test drive with the transmission tech. He noticed a torque converter shutter after the test drive and recommended the transmission be replaced. The transmission was replaced and I was told there was metal debris in the fluid sample. I towed again the next weekend. Again the truck had a vibration. I called Andrew (the service manager) and spoke to him. He told me I didn’t have to bring the boat in again and that they needed to look at it again. I did as instructed. With my frustration growing, I called Ford customer service. Ford called the La Fontaine service department and the service department said that they couldn’t replicate the problem and that I needed to bring the trailer in. I then called Andrew. Andrew told me that they never saw anything wrong with the truck, they replaced the transmission to make me feel better, made up the story about metal debris to defraud Ford, and implied I am lying about the issue to get a new truck. At the end of the day, I am left with a truck I paid 60k for that I can not comfortably tow with and a dealer unwilling or unable to assist. More

LaFontaine ford lansing has always gone the extra mile to work with me, now on my 3rd lease great service and great work by Robert Andrus thanks again Rob work with me, now on my 3rd lease great service and great work by Robert Andrus thanks again Rob More

being a retired diesel truck mechanic I know what is required to doing the job right the first time and that is what I look for in my owning a pickup truck required to doing the job right the first time and that is what I look for in my owning a pickup truck More