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LaFontaine Subaru
Commerce Charter Township, MI
199 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 199 reviews
August 16, 2025
Absolutely the worst dealership I have worked with! Agreed on a price for $500 less than listed. At that time the title was lost by the bank (not their fault) so had to wait 5 days. All is good once t Agreed on a price for $500 less than listed. At that time the title was lost by the bank (not their fault) so had to wait 5 days. All is good once that arrived until the paperwork begins. Spoke with Tiffany, original salesperson, as to the status. Mike, used car manager, said that he could get a lower rate than I was offered. I was arranging shipping from MI to PA, sending my insurance, license and all they needed. Downhill from there. Tiffany had no clue what was going on so the 4 times I asked him to call back with any updates, only got one back to explain he was busy all day Friday and would get back “First thing Monday morning”. I finally call at 4 pm and they were working on it. Most common excuse for them. So now the price jumped back up to listing, finances were at the same rate keeping in mind that since I didn’t own it until then the shipper could not pick up. The GM was involved also. Their on me to get this out within 2 days which was set until the delay caused by them. Had to get another shipper which cost me $100 more. Finally it’s ready. Spoke with Tiffany again and asked to have the paperwork in the car so I can get the necessary changes in PA. No communication between staff as I assume they mailed it. Now I have a car on Thursday that cannot be driven without it. I call back again on Friday 2 times and 10 am and was looking for a tracking number but I never received a return call even after my second call at 3 pm. In summary no one knew what the other was doing, cost me the $495 added back (legally fine but ethically you decide), $100 more for expedited shipping, and no follow through with paperwork or call back just to let me know where the documents I need are at. Now I have a car that sits, no return on my calls. Do NOT trust these people at least for a locate vehicle. More
by Jim
Employees Worked With
Nick, Tiffany, Stephanie Skinner, Carlito Mojica, Max Muncey
August 13, 2025
I was extremely pleased with the friendly service I received today at LaFontaine Subaru, Commerce Township, MI. Service Advisor, Kevin Diericks was extremely kind, patient and committed to providing th received today at LaFontaine Subaru, Commerce Township, MI. Service Advisor, Kevin Diericks was extremely kind, patient and committed to providing the service I needed for camera calibration on my '22 Subaru Crosstrek. He made it a completely positive experience from start to finish. The customer waiting area is especially comfortable, too, with comfortable seating, coffees, water and snacks. Kevin kept my posted on the status during my wait. More
by heatherseebold
Employees Worked With
Kevin Dierick, Service Advisor
July 24, 2025
Excellent service, great communication from service department. My car was fixed in only one day. The work turned out to be under warranty and cost me nothing. It was great to get a washed car back. department. My car was fixed in only one day. The work turned out to be under warranty and cost me nothing. It was great to get a washed car back. Great job!!!!! More
by bse386
Employees Worked With
Tyler
July 16, 2025
The service team has given me tremendous care over the last 10+ years. They have truly been a significant part of building my brand loyalty. last 10+ years. They have truly been a significant part of building my brand loyalty. More
by Dr. Daniel Walker
Employees Worked With
Can't remember my service person's name
June 27, 2025
Had a great routine scheduled service on the ‘24 Crosstrek. My service manager, Darren Cleavenger was great to work with! He kept me updated during the service and offered assistance afterwards as Crosstrek. My service manager, Darren Cleavenger was great to work with! He kept me updated during the service and offered assistance afterwards as well. I really appreciate his post-service follow-up! More
by Duc995
Employees Worked With
Darren Cleavenger, Craig Rigley
June 26, 2025
Lisa, Carter and Alex went out of their way to help us make the decision to lease the vehicle that met our needs. They were professional, informative, patient and friendly. There was no pressure to purcha make the decision to lease the vehicle that met our needs. They were professional, informative, patient and friendly. There was no pressure to purchase what they wanted to sell and really believe in the products they are selling. More
by carysara1969
Employees Worked With
Carlito Mojica
June 18, 2025
We purchased a new Forester Hybrid Touring model about a month ago. Alex was an excellent sales rep and thoroughly explained the features and technology package on the vehicle. We had a great experience at month ago. Alex was an excellent sales rep and thoroughly explained the features and technology package on the vehicle. We had a great experience at the dealership, and love the new Forester. More
by novidriver
Employees Worked With
Sales
