Laird Noller Ford of Lawrence - Service Center

I wanted some cosmetic repairs made to a new truck purchased from Laird Noller. Ford initially turned down the request but Laird Noller continued to work with Ford on my behalf to get the repairs don purchased from Laird Noller. Ford initially turned down the request but Laird Noller continued to work with Ford on my behalf to get the repairs done under warranty. Krista was very good at communicating with me during the process. More

Great dealership, New Truck has 11K miles, still happy. Oil change number 2 and tire rotation no charge. Oil change number 2 and tire rotation no charge. More

The service was great. Car was ready within an hour. I appreciate the great service. Car was ready within an hour. I appreciate the great service. More

I recently had a warranty engine repair done at Laird Noller Ford, and while the wait for the replacement engine was longer than expected, Haliey in the service department made the experience as smooth a Noller Ford, and while the wait for the replacement engine was longer than expected, Haliey in the service department made the experience as smooth as possible. She kept me updated throughout the process and was always helpful and professional. Her communication and customer service helped turn a challenging situation into a manageable one. Thanks, Haliey! More

The advisor was great upfront and inquired if I was interested in extra services ahead of time. In the past they would “slide” an extra upsell item into the final receipt. I was pleasantly surprise interested in extra services ahead of time. In the past they would “slide” an extra upsell item into the final receipt. I was pleasantly surprised by this as I didn’t have to time to tell them I didn’t need anything extra as they beat me to the punch. It was completed within the time frame and all was good. More

Always have had a good experience whenever I have had service performed on my vehicle. service performed on my vehicle. More

Great customer service, easy to make appointments and drop off and pick up vehicle for service. drop off and pick up vehicle for service. More

Jayden was amazing to work with. Professional and friendly. Service was quick and done well! Professional and friendly. Service was quick and done well! More

Every body involved was easy to work with Emily was awesome and did a great job answering all my questions and staying late to get me sold ! She greeted me on Sunday as well , yes Sunday. Tony o tony awesome and did a great job answering all my questions and staying late to get me sold ! She greeted me on Sunday as well , yes Sunday. Tony o tony I put him threw xxxx 😳 he's a great manager, he also sayed late as a few others did to get the job done ! I'll definitely be back ! More

Aaron was excellent to work with. Payment is right where I needed it to be. Payment is right where I needed it to be. More