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Laird Noller Ford of Lawrence - Service Center
Lawrence, KS
962 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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962 Reviews of Laird Noller Ford of Lawrence - Service Center
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May 30, 2025
Every body involved was easy to work with Emily was awesome and did a great job answering all my questions and staying late to get me sold ! She greeted me on Sunday as well , yes Sunday. Tony o tony awesome and did a great job answering all my questions and staying late to get me sold ! She greeted me on Sunday as well , yes Sunday. Tony o tony I put him threw xxxx 😳 he's a great manager, he also sayed late as a few others did to get the job done ! I'll definitely be back ! More
by chris.calovich
Verified Customer
May 30, 2025
Aaron was excellent to work with. Payment is right where I needed it to be. Payment is right where I needed it to be. More
by velina33
May 29, 2025
I really like the lady who was the service writer for my visit. However, I went in for a recall and an oil change and the bill came over $500. I'm usually satisfied with the service department there, howeve visit. However, I went in for a recall and an oil change and the bill came over $500. I'm usually satisfied with the service department there, however I feel like they were trying to sell me more products and services that I needed. In order to get the recall done I had to buy a new battery which is almost $275. I also believe they were trying to sell me a set of tires because they said my tires were dry rotted. That may be true however I was leaving town so couldn't verify it. I'm not questioning your honesty but it always seems like the dealership always tries to upsell me on more products and services. Again, this is just a comment and I'm not 100% sure. I plan to still use your services More
by Garth
Employees Worked With
May 27, 2025
Nice people, service is excellent, my car was taken into the shop on time and repairs were made in a timely fashion into the shop on time and repairs were made in a timely fashion More
by tasmith.1957
Employees Worked With
May 25, 2025
Haliey was friendly and nice. Overall though I was not pleased. I took the truck in to get it fixed at 7:00 am. I had to call at 4pm to find out the status on the repair. I do not Overall though I was not pleased. I took the truck in to get it fixed at 7:00 am. I had to call at 4pm to find out the status on the repair. I do not think they had looked at it. Was told it needed a part and that would need to be ordered. Not very good communication on what was going on. More
by mriling
Employees Worked With
May 20, 2025
I scheduled a Saturday morning appointment a week ahead of time and then during the week I received multiple emails reminding me of the appointment. Then I drive to the station on Saturday morning and nobo of time and then during the week I received multiple emails reminding me of the appointment. Then I drive to the station on Saturday morning and nobody is there and it is closed and there’s a sign on the window that says we are closed and taking inventory today. So it was a waste of a fair amount of my Saturday morning. When I rescheduled and came back. The person at the counter was not very empathetic to their mistake, however, he eventually understood the inconvenience, and I received a discount on the Service. All in all I would rate the experience as average. More
by JOHNSONMITCH181
Employees Worked With
May 17, 2025
Very pleasant and efficient service rep. , and great mechanic who explained his work in a clear and friendly way! , and great mechanic who explained his work in a clear and friendly way! More
by TVP
May 17, 2025
Mostly prompt service. Tire rotation & oil change went well. Waiting room is nice. I was kept updated on service. Tire rotation & oil change went well. Waiting room is nice. I was kept updated on service. More
by Peggy
Employees Worked With
