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Laird Noller Ford of Lawrence - Service Center

Lawrence, KS

4.1
968 Reviews

968 Reviews of Laird Noller Ford of Lawrence - Service Center

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April 19, 2025

Quick and friendly, seems to always have a nice selection of vehicles. Also appreciate the follow up on any services done. More

by brad5588
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for the great feedback! We're glad to hear you had a quick and friendly experience, and that you appreciate our vehicle selection and service follow-up. It's always our goal to make things easy and hassle-free for our customers. We truly appreciate your support and look forward to helping you again in the future!

April 18, 2025

It was clean,and accommodating lobby. The staff were welcoming, friendly, and hold the doors open for you. More

by daniellesutton21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Flory
Apr 19, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your kind review! We're so glad to hear that you had a positive experience with our clean and welcoming atmosphere. Our team strives to provide excellent customer service, and it's great to know you felt that during your visit. We look forward to welcoming you again soon!

April 14, 2025

Had a very good experience with the service dept. Took my Ranger in for an oil change, they had it in and out and did good work More

by edulin98
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for the great review! We're glad to hear you had a very good experience with our service department and that your Ranger was taken care of quickly and professionally. We appreciate your trust in us and look forward to helping you again next time!

April 12, 2025

Jayde in Service was fantastic! She was kind, helpful and kept me up to date on my repair. I had a complicated situation involving a partial warranty repair and she made sure every More

by DFLANAGAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayde Collie
May 13, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for the wonderful review! We’re so glad to hear that Jayde provided you with fantastic service and kept you informed throughout your repair. It’s great to know she went above and beyond to make sure everything was taken care of. We truly appreciate your feedback and are glad you had a 5-star experience. If you ever need anything else, don’t hesitate to reach out!

April 12, 2025

I Love how they try the hardest not only save me money but also get my truck fix as fast as possible!! More

by JONATHAN.CRIST198253
Recommend Dealer
Yes
Employees Worked With
Jayde collie
May 13, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your great review! We’re thrilled to hear that we were able to save you money and get your truck fixed quickly. Providing efficient service while keeping costs down is always a priority for us. If you ever need anything else, feel free to reach out. We’re here to help!

April 08, 2025

Only one of three problems fixed. Oil change satisfactory. Brakes squeaking, not fixed. Salt spots on front doors not fixed. I was assured the brakes weren’t squeaking anymore, that t More

by jenmichelle1001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Front desk clerk was very polite and helpful
May 14, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your concerns. We’re sorry to hear that some issues were not fully resolved during your visit. We want to make this right and ensure your complete satisfaction. Please reach out directly to our General Manager, Chris Charay, at ccharay@lairdnoller.com so he can personally assist you with the outstanding brake and salt spot concerns. We appreciate your feedback and the opportunity to improve your experience.

April 07, 2025

Very efficient and effective. Would have loved a little more communication on what was done, what was needed, recalls, etc but was fit for purpose. More

by Gerryddixon
Recommend Dealer
Yes
May 14, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your kind feedback! We're happy to hear that our team took good care of you. Please don't hesitate to reach out for any other automotive needs, questions, or concerns.

April 04, 2025

Vehicle was serviced quickly, check in process was easy and technician was very thorough. Highly recommend Laird Noller for services! More

by bhofelt
Recommend Dealer
Yes
Employees Worked With
Brandon Hofelt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Hofelt
Apr 07, 2025 -

Laird Noller Ford of Lawrence responded

Thanks for the great review! We’re happy to hear everything went smoothly and that our team took good care of you. We appreciate the recommendation!

April 04, 2025

Staff friendly. Space clean. Lounge area clean and enjoyed the snacks. Work done on time. More

by robrie4
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Laird Noller Ford of Lawrence responded

Thanks for the kind words! We’re glad you enjoyed the space and service. We’ll keep the snacks ready for next time!

April 03, 2025

The technicians are extremely knowledgeable and true assets to a phenomenal experience, they emboldened my confidence in automotive repair, done right the first time. More

by JOE.C.KIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for the fantastic feedback! We're proud of our technicians and glad they earned your confidence. We'll be here anytime you need us!

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