Lancaster County Subaru

Makenzie was very thoughtful and kind. Very nice manner with me. Sincere in every way. Very nice manner with me. Sincere in every way. More

Great customer service. Complete explanation of service issue, and resolution. They take great care of their customers Complete explanation of service issue, and resolution. They take great care of their customers More

The staff at Lancaster County Motors are consistently personable. They are willing to explain reasons for maintenance choices and to answer any questions. personable. They are willing to explain reasons for maintenance choices and to answer any questions. More

We are senior citizens and bought many vehicles from you. We only buy Subarus and love them. However, today we could not figure out the Waze and CarPlay stuff. Stopping in on a Friday afternoon and talked w We only buy Subarus and love them. However, today we could not figure out the Waze and CarPlay stuff. Stopping in on a Friday afternoon and talked with Ian, a salesman in the showroom. He immediately came out to our car and showed us how to get Waze into the system and the directions for our vacation tomorrow morning. I was beside myself with it but he took all the time we needed to understand it. We are 80 and 77 years old and need patience with this stuff. He is an asset to your dealership. Thank you Ian. Bill and Doris White More

Last time I went there for an oil change, went in the express lane, at the desk the girl asked if I had an appointment , I said no appointment I did the express lane. She had a bad attitude. I waited for express lane, at the desk the girl asked if I had an appointment , I said no appointment I did the express lane. She had a bad attitude. I waited for my car an hour and a half. Then began to get messages on my phone that my car needed a battery. Finally went to the desk to see what was going on, the girl said she was just coming out to talked to me. Think they would talk to you before getting these texts on my phone. After waiting an hour and a half for an oil change. Just thought I was treated poorly through out my Waite there. I have been a costumer there since 2016. More

Overall would not recommend Lancaster Subaru from sales to service. Love Subaru's but this dealership is more interested in $$ than customers. Dealership recommended an auto repair that didn't have the rig to service. Love Subaru's but this dealership is more interested in $$ than customers. Dealership recommended an auto repair that didn't have the right software to calibrate the eye sight system for vehicle and sales person was absolutely no help in fact RUDE! Subaru of America did reimburse me for some of the cost of a second calibration (so what does that tell you). Had 30,000 mile checkup that was quoted at $720 estimate and they said would discount for free oil change card punched. Final bill was $798 and had different service person who could not adequately explain the bill and reluctantly gave me a whopping $25 off. WILL NOT GO BACK More

Vehicle in for inspection and emission testing. During inspection the tech found my battery cables had some corrosion so they cleaned them, this is a good thing for colder weather . I would like During inspection the tech found my battery cables had some corrosion so they cleaned them, this is a good thing for colder weather . I would like to ask if the dealership had considered having a piece of equipment that other dealerships have that is connected to the battery cables during the cleaning? I lost my preset radio stations as well as having to set temperature gauge and mode More

Becca Roland showed such great customer support and took such good care of my vehicle while it was in for service. She went above and beyond to make certain my vehicle was thoroughly reviewed and found the such good care of my vehicle while it was in for service. She went above and beyond to make certain my vehicle was thoroughly reviewed and found the issue at hand, resolved it and kept me updated throughout the whole process. More

This dealership is a cut above other Subaru dealerships. From the time I got in the door I was treated with such kindness they showed meexactly what what I needed to do everyone is just so kind. Do want to From the time I got in the door I was treated with such kindness they showed meexactly what what I needed to do everyone is just so kind. Do want to shout out my service advisor Ivy is just the best she kept me apprised of everything that was going on. Everyone greeted me with a smile not a frown in the place they are very customer oriented and I appreciate it that More