Land Rover Buffalo

If I could give zero stars, I would. I’ve had two outrageous experiences with this Range Rover dealership, and it’s clear they are more interested in squeezing every dollar they can from I’ve had two outrageous experiences with this Range Rover dealership, and it’s clear they are more interested in squeezing every dollar they can from their customers than actually providing honest, competent service. Let me start with the first situation: I brought my vehicle in for what turned out to be a simple wheel bearing issue. Instead of identifying and fixing that, I was presented with an absurd quote of nearly $20,000 for an extensive list of “necessary” repairs. Thankfully, I trusted my gut and got a second opinion. Another reputable mechanic quickly diagnosed the real issue, just the wheel bearing, and fixed it for a tiny fraction of the price. That was my first red flag. Fast forward to more recently: I brought the car in again, this time just to have the brakes bled. Simple enough, right? Wrong. They hit me with another ridiculous estimate, about $7,000. According to them, my car supposedly needed extensive work that simply didn’t add up with what I was experiencing. Again, I took it to an independent mechanic, who not only correctly diagnosed the issue, but did the entire job for $1,200. He even confirmed that Range Rover had misdiagnosed my vehicle, again. At this point, it’s impossible to chalk this up to incompetence alone. It feels intentional. Either they are wildly unqualified, or they are actively trying to scam their customers, neither of which is acceptable, especially at a luxury brand dealership. What’s most disappointing is the complete lack of integrity. You expect premium service when you own a vehicle like a Range Rover, but what you actually get here is a shameless cash grab, inflated estimates, and dishonest diagnoses. I strongly urge anyone considering service here to get a second opinion before authorizing anything. Don’t fall for the Range Rover name, this dealership does not stand for quality or trustworthiness. Do your homework, save your money, and avoid this place at all costs. More

Per svc manager “Joe” delays are caused by Emplyee absenteeism issues in service dept. Took 3 days to get someone to look at our car looked at after being towed 100 miles to the dealership after being absenteeism issues in service dept. Took 3 days to get someone to look at our car looked at after being towed 100 miles to the dealership after being told they could get right to is since we were stranded and had to stay at a hotel until the shift module could be repaid er and or replaced. They we find out that while many models have a recall on the shift module, the recall didn’t apply to our specific car. Poor communications in svc dept led to additional delays as we approved the $1600 repair to get it done and when calling to text day to find out if it was done, was told they didn’t get our approval to pay for it. Sad to say this was a very disappointing experience for a long time RR owner. Maybe they are the dealer for the bills, but I hope us regular customers done get pushed aside while the expedite their premier clients while we sit in a hotel for 5 days waiting for news on when they will get to our car while we are stranded. More

Jessica is always so nice and helpful every time I’ve been to dealership. Makes it a pleasure to be there. been to dealership. Makes it a pleasure to be there. More

Excellent service and in a timely manner. Staff were cordial and kept me updated on the status of my vehicle. Staff were cordial and kept me updated on the status of my vehicle. More

Completed the work - the service staff were very courteous Have to return again because the recall part is on backorder courteous Have to return again because the recall part is on backorder More

No other car manufacturer that I trust the Northtown Land Rover whether it’s Scott Melinda, sales manager, Phil Graham from sales , Eric from parts, or Jessica from service they do it all and treat you like Rover whether it’s Scott Melinda, sales manager, Phil Graham from sales , Eric from parts, or Jessica from service they do it all and treat you like family More

Michelle Gaik is professional, pleasant and super helpful. No one looks forward to needing service done on their vehicles but she makes the process seamless. helpful. No one looks forward to needing service done on their vehicles but she makes the process seamless. More

Went in for service. Took me right on time. I was there about 1 hour 15 mins. In and out Perfect. Took me right on time. I was there about 1 hour 15 mins. In and out Perfect. More

The service department is very nice, the people are friendly and knowledgeable. It’s helpful that they communicate through texting to give updates. friendly and knowledgeable. It’s helpful that they communicate through texting to give updates. More

Have only ever used the service department for my LR4 after moving to the area from the Charlotte/Lake Norman area. They are fantastic, very accommodating as I live a few hours away and have been great a after moving to the area from the Charlotte/Lake Norman area. They are fantastic, very accommodating as I live a few hours away and have been great at scheduling me at my convenience. Always easy to work with, even when there was a recall issue. There is a closer dealer to me but with family in the Buffalo area and the service I have experienced here, I would not change! Would definitely also buy my next Rover here. More