Land Rover Jaguar San Diego

I want to thank Gabriel Campos Guzmán for the outstanding service he provided during my car repair at Land Rover San Diego. Your professionalism and dedication made the experience exceptional! Thanks for th service he provided during my car repair at Land Rover San Diego. Your professionalism and dedication made the experience exceptional! Thanks for the whole Land Rover Team More

I have been a client of Land Rover (and this location specifically - which has moved slightly…) for over 30 years and I keep coming back because of the service advisors and their care and help with my ve specifically - which has moved slightly…) for over 30 years and I keep coming back because of the service advisors and their care and help with my vehicles. They go above and beyond with their customer care! They let me know what is wrong with my car, they clearly explain to me what needs to be done to fix it, always provide me an estimate so there are no surprises, and get my car back clean in a timely manner. If there is some sort of set back they contact me and advise me of a time frame and additional work that may need to done because of unforeseen circumstances along with and updated estimate. Gabriel has been my Servie Advisor for the past serval years and I cannot say enough about how impressed I am in all of the afore mentioned areas of providing excellent service! This past experience showed me his true honorable character - he, and Holman Land Rover stood behind the extended warranty I purchased through them with my vehicle and went to bat for me to get the work needed covered. I will continue to be a client and am grateful that Holman has associates like Gabriel working with them, thank you!! More

Gabriel, my service advisor, is always very attentive and knowledgeable. I got several calls updating me on the status of the repairs knowledgeable. I got several calls updating me on the status of the repairs More

My vehicle was dropped off on a Tuesday but the work wasn't started until the following Wednesday. What's the point of an appointment when it takes more than a week to service the vehicle? It typically wasn't started until the following Wednesday. What's the point of an appointment when it takes more than a week to service the vehicle? It typically requires 2 months' notice to schedule service if a loaner vehicle is required, which is not always possible. Maybe this process would be faster and easier if appointments were met and people weren't driving loaner vehicles for a week when their own vehicles are just sitting on the lot? I'd give them a pass if this was an isolated incident but this is not the first negative experience I've had with this service department. On a previous visit, I dropped off my vehicle for a recall service, which was required before I could renew my vehicles registration. At the time I made the appointment I was told the service would take half a day and they would provide a rideshare back home. When I dropped off the vehicle they told me it would take a few days. I informed them I couldn't be without the vehicle that long and I was told it should only take half a day when I made the appointment. After some back and forth I was told they could have it completed in 90 minutes if I could wait for the vehicle. So if they don't have to spend $20 on a rideshare they could complete the work in the originally quoted time but if I needed to get home/work it would be 3 days? JLR is the least efficient service department I've worked with in the past 25 years. More

Aggibbe Albino was very helpful with the towing arrangements of my Velar and always kept me in the loop with the status. Since I had no appointment, I was worried it would take a long time to get m arrangements of my Velar and always kept me in the loop with the status. Since I had no appointment, I was worried it would take a long time to get my vehicle back. Aggibbe did a wonderful job working my vehicle in and the repairs were under warranty which was even better. Thanks for the great job in handling my vehicle Aggibbe!! More

I took my car in without an appointment, and was greeted with fast, kind professional service! Sachi was my wonderful service technician, and she went over and above to make sure my car was fully serviced, with fast, kind professional service! Sachi was my wonderful service technician, and she went over and above to make sure my car was fully serviced, plus I was transported by Lyft to and from my home, plus a car wash! Who could ask for more excellent, professional, pleasant care! More

My service advisor. Gabriel is always very helpful and gets the job done. Door to door service is always a plus Gabriel is always very helpful and gets the job done. Door to door service is always a plus More

Jaguar Rover of San Diego has always been very easy to deal with get your car in a timely manner, handles the repairs and gets it back to you fixed, cleaned, ready to go deal with get your car in a timely manner, handles the repairs and gets it back to you fixed, cleaned, ready to go More

Service advisor - Gabriel Guzman is very thorough on explaining with the customer about service details to be done. He's Excellent! explaining with the customer about service details to be done. He's Excellent! More