Land Rover Portland - Service Center

2017 Range Rover Evoke has a windshield leak. Dealership wants over $1700 to replace the windshield and fix the leak… REALLY?? I have a friend. Same car, same year SAME ISSUE! She got hers fixed Dealership wants over $1700 to replace the windshield and fix the leak… REALLY?? I have a friend. Same car, same year SAME ISSUE! She got hers fixed by the dealership she bought her car from no issue. ME, Land Rover Portland NOT THE CASE… I will NEVER purchase another car from them. I have told everyone I come across the story and they are appalled. More

Absolutely terrible service at this dealership. If you don’t purchase your vehicle at PDX RR, you will be treated very poorly. Look at their reviews as so many people give them 1*. I own two RR and get 1* don’t purchase your vehicle at PDX RR, you will be treated very poorly. Look at their reviews as so many people give them 1*. I own two RR and get 1* service every time. Word to the wise, if you want a Range Rover, drive to Seattle or Bellevue RR like I and many other Oregonians did. You will get amazing service. More

Not a fan of this dealership and their service policies. Only option for warranty work in Oregon. They don’t offer you a loaner unless you bought the vehicle there. GM does not pick up his line as I was adv Only option for warranty work in Oregon. They don’t offer you a loaner unless you bought the vehicle there. GM does not pick up his line as I was advised by service team. Sounds like they know they have a monopoly. 1 month out for a check engine light. Not pleased to not have another option other than Seattle. More

Windshield Calibration I had my windshield replaced by a local glass company and I was told that I needed to have the windshield calibrated. I made the appointment with Land I had my windshield replaced by a local glass company and I was told that I needed to have the windshield calibrated. I made the appointment with Land Rover Portland to have it done. When I returned to pick up the vehicle I was asked "Did you just have this windshield replaced? Because there is a small crack." My response was "That's what I said when I called to make the appointment. Do people have their windshields calibrated for any other reason?" I can not believe that they did not think to stop and call me or look at notes when they saw the crack. So now I paid for a calibration that was pointless because I will need to have it done a 2nd time after the repair/replacement. Fantastic! This is the only dealership within hundreds of miles so not sure how much this review matters. No one would give me the service manager's contact info so, this was all I could do. I will be sure to start looking to see who else can service Range Rovers. *The reason for two stars, is because the sales department is excellent! More

Service Department Is a Complete Joke If you buy a Jag or Land Rover you better hope it never has any issues because having them repair something as simple as a blown speaker (because Land If you buy a Jag or Land Rover you better hope it never has any issues because having them repair something as simple as a blown speaker (because Land Rover sound systems are complete garbage don’t believe me, do your own research) is like pulling teeth. I’ve taken my Range Rover in FOUR times now to have the speakers replaced only to get the run around that they fixed them only to find that the service center had turned the bass all the way down in order to duck out having to honor the warranty. They refuse to acknowledge the issue and keep wanting to schedule continuous appointments weeks out. The service manager is never available. I even drove to the dealership to talk to him in person only to be told he was on a call when I could clearly see into his office that he wasn’t. This issue has been going on for months, they keeps my vehicle for days at a time with no loaner and do nothing to fix the issue. Never again in my life will I buy another Land Rover or Jag because once the deal is done, there is no service center to rely on. More

Frustrating Dealing with this service department is no longer worth my time, energy and patience. It is unfortunate they do not care to address customer issues an Dealing with this service department is no longer worth my time, energy and patience. It is unfortunate they do not care to address customer issues and then are rude when you simply attempt to resolve. Two weeks for a factory air bag recall, two thousand in “additional repairs”, charged more than the quote approved and no updates except when I reached out. Then comes the fixed response “they are busy” even though you have a long scheduled appointment. I dared to fill out a survey and received an unpleasant call from the service agent complaining about my review-which I pointed out did not disparage his efforts- and he said on a Friday he would follow up on my concerns the following week. That was five months ago. More

This vehicle (LR3 leased from a dealer (excellent!) in Michigan, developed suspension and steering problems at under 10,000 miles. The dealer had it many times, each time quoting a day or less for repairs Michigan, developed suspension and steering problems at under 10,000 miles. The dealer had it many times, each time quoting a day or less for repairs, and ALWAYS taking around a week or more! Despite many loaners (somethimes two during one repair) they seem to think our job is to return the vehicle endlessly until they finally repair it properly? the last tiem they even managed to damage the inner trim panels (whilst repairing the rear radius arm) and then could not explain how or why that had happened1 Hopeless and hapless, and the higher one went in their management the worse it got! Would not trust them as to quality of repair, time frame or ability to diagnose correctly any faults. Shame as both Michigan dealers were great! More