Land Rover Sarasota

This place is a total disaster. Avoid a major headache in dealing with Land Rover of Sarasota. Rivera in customer service is a disrespectful jerk and is a total xxxxxxxx artist. Avoid a major headache in dealing with Land Rover of Sarasota. Rivera in customer service is a disrespectful jerk and is a total xxxxxxxx artist. I had an issue with my brakes for 3 years and was never fixed correctly and after 3 years he told me it was out of warranty. Everytime I am in the waiting room a customer is yelling at someone over being dissatisfied. AVOID THIS DEALERSHIP. More

What a great service experience which these days are very rare. Tyler addressed all of my concerns, and went over everything meticulously with me. I was provided a loaner while repairs were being done whic rare. Tyler addressed all of my concerns, and went over everything meticulously with me. I was provided a loaner while repairs were being done which was very convenient. Tyler gave me daily updates as to the status of my vehicle which was much appreciated. Overall I couldn't have asked for a better service experience. More

Had to come to the dealership for a check engine light on. Turns out it was a low coolant light. And everyone was very helpful and courteous. on. Turns out it was a low coolant light. And everyone was very helpful and courteous. More

I had the worst experience with this dealership service is horrible not professional at all is horrible not professional at all More

Terrible experience. I had some warranty work I wanted done to my Discovery, made an appointment, showed up and left my car for repairs. Later that afternoon I texted my I had some warranty work I wanted done to my Discovery, made an appointment, showed up and left my car for repairs. Later that afternoon I texted my service advisor, Jason Lewis, but did not hear from him. An hour later I texted again but still no reply. I called and left a message for him but did not hear back. When my wife called later, she was told everyone in service had gone home. I was stranded without my car. The next day I went to the dealership after trying to call and confronted my service advisor. He had no idea about my car, it had sat all day yesterday and he never checked on how it was doing. I was angry and took my car home but Jason Lewis said, "I want to make it up to you." He made another appointment for me and secured a loaner. They would come to my house, leave the loaner and take my car in to be serviced. That never happened. Another screw-up by this service advisor. I called earlier that day and left a message for the general manager to call me. He called late that afternoon and after hearing about my experience had his new service manager call me. He made an appointment for me and said that they would pick up my car and leave a loaner and at the end of the day they would return my car and pick up the loaner. Jim, the new service manager, went out of town for training and my car did not get picked up. The next day, the service advisor that was on my latest appointment called. Jim had gotten one of my messages and had him call me - for what? The appointment was missed and it was too late to do anything. I do not recommend this dealership or its service department. More

This is the worst dealership ever. Zero communication and service so bad you’d think they were trying on purpose to be last in class. Stay Away. Far Away. Zero communication and service so bad you’d think they were trying on purpose to be last in class. Stay Away. Far Away. More

Wilde Land Rover Sarasota Service department could use some intensive customer service training. Representatives who have taken my call have been rude. Service writer is noncommunicative. The overall disa some intensive customer service training. Representatives who have taken my call have been rude. Service writer is noncommunicative. The overall disappointment in the dealership has extended to the dissatisfaction of the automobile. More

It's too early to give a review but I I am compelled to leave one here that is incomplete but yet to the point. The marquee Land Rover was picked up from Southpoint transferred to Wilde auto group or whate leave one here that is incomplete but yet to the point. The marquee Land Rover was picked up from Southpoint transferred to Wilde auto group or whatever they wanna call themselves a family of deception to what it is today so from 2016 to 2022 they've been able to basically run this well-known well like franchise into the ground yes they do great with selling the product everybody I've read all the reviews are great it's a service department that has really brought this to its knees so I'm gonna leave it at that anybody who wants to know more can contact me and they can find me anywhere on the Internet not hiding finnperkins More