Land Rover Thousand Oaks

I was very pleased to work with the team Cenk, Eric and Yosef in the process of getting a great vehicle for a great price. Very respectful and honest people when it comes to every question I had. They were Yosef in the process of getting a great vehicle for a great price. Very respectful and honest people when it comes to every question I had. They were able to advise me on every step that was taken place to secure the vehicle I now have. Very great people and highly recommend for any to bring there interest to this specific dealership! Best of luck for everyone. More

In more than 15 years, this is the first time an unfavorable review has ever been written. Unfortunately, the experience at the dealership no longer resembles what it had been for many years. At lea unfavorable review has ever been written. Unfortunately, the experience at the dealership no longer resembles what it had been for many years. At least five familiar employees, two from sales and three from service, are no longer there. Even a longtime employee from the business office appears to be gone. Over the years, three of the four Range Rovers owned were purchased through this dealership, which makes this experience particularly disappointing. Last week, I visited service simply to replace the battery in my wife’s key, a straightforward request. During that visit, a service representative came out to inspect the vehicle and advised that an oil change was needed. That recommendation was reasonable as I stay on top of having the oil changed. Shortly thereafter, I was asked whether there had been any burning smell from the vehicle. There had not been, nor was there any indication of leaking fluids in our garage or elsewhere. Despite that, I was told that two hoses were leaking. Trusting the dealership, approval was given to proceed. When returning on the third day of waiting to pick up the vehicle, there was complete shock at being presented with a $2,730.91 invoice. At no point was the cost disclosed or discussed. The invoice indicates that the work was approved, which may be technically true, but had the cost been communicated, approval would never have been given. Agreeing to proceed without pricing transparency should not be interpreted as consent to a nearly $3,000 repair. Ironically, we had been seriously considering replacing our 2021 model with a 2026. Had the magnitude of this charge been known, the service would have been declined and those funds used toward a down payment instead. That option is no longer viable, and the trust that once existed with this dealership is now gone. This experience has been deeply unsettling and has lingered for days. There is an overwhelming feeling of having been taken advantage of. Questions now remain that should never arise with a trusted service provider: Was the oil change truly necessary? Were the hoses actually leaking? Were the repairs genuinely performed? These doubts are distressing and should never be part of a customer experience. While this survey requests that names and contact information not be included, I sincerely hope this situation can be reviewed. The information should be easily accessible given that the survey was sent directly to us. At this point, it is unclear what could make this right, but the weight of this experience has been significant and deeply disappointing. More