Jaguar, Land Rover of Wichita - Service Center

Shawn was super nice and met up with us before our scheduled time he was reassuring that all problems would be fixed by your professional techs we live 4 hours away and everything was fixed and comple scheduled time he was reassuring that all problems would be fixed by your professional techs we live 4 hours away and everything was fixed and completed in a timely manner thank you! More

I recently had an oil change at the Jaguar dealership in Wichita, KS and was very disappointed. I had requested a loaner car to drive when I made the online appointment. They did not have record of my requ Wichita, KS and was very disappointed. I had requested a loaner car to drive when I made the online appointment. They did not have record of my request. I was told the one loaner they had was not available as it had 2 nails in the tires. The car had been turned in Friday, and they had not repaired it yet. I arrived at 9:30 on a Monday morning from out of town. He said there were no other cars available after I asked for a different one as it is a liability issue. I felt like he didn’t go out of his way to locate another vehicle or offer any solutions. The local Uber driver was more customer service oriented than he was. When I went to pick up the vehicle after the oil change, I asked if a complementary wash was provided. I was told the car wash was broken and they couldn’t wash it. This has been the case the last 2 times I’ve been to this dealership for an oil change. I picked up my vehicle about 12:30p. I was contacted about 4p by the salesman and asked if I was still in town as the service technician had forgotten to replace the engine cover after the oil change. I had not started my trip home, so I drove back to the dealership. Upon arrival, there was no one in the office or garage. My husband found the engine cover laying inside the garage and proceeded to replace it himself. Again, no one was around. I was never contacted to verify it was indeed replaced, since the part was gone-if they even noticed. Needless to say, there were several factors in this experience that I was extremely displeased with and I had higher expectations for a Jaguar dealership. Next oil change I will take my vehicle elsewhere. More

Stellar service-told Mathew our symptoms were we’re experiencing with the new defender-he suggested dropping off for testing after about an hour he reached out to us and confirmed our suspicions and an experiencing with the new defender-he suggested dropping off for testing after about an hour he reached out to us and confirmed our suspicions and analysis service department replaced defective component-it was very cordial and quick too much my surprise. I thought it would take a whole day -thumbs up.! We have been in the Land Rover community for years ! Land Rover the sum of its parts! More

It went as expected. It was on time and the service took care of the issue. It was on time and the service took care of the issue. More

Excellent service and perfect communication. We had a problem with a window that required a quick solution and Matt had us come in and they provided a temporary fix until the part was available. We had a problem with a window that required a quick solution and Matt had us come in and they provided a temporary fix until the part was available. More

From the moment I arrived Matt, Leah and team make me feel valued as a customer. The service was prompt, transparent, and exceeded my expectations. Matt and Leah are always top-notch. feel valued as a customer. The service was prompt, transparent, and exceeded my expectations. Matt and Leah are always top-notch. More

Excellent customer service. The service to our vehicle was completed as scheduled. We were offered a rental car while the service was being completed. The service to our vehicle was completed as scheduled. We were offered a rental car while the service was being completed. More

Matt has been fantastic to work with. Very communicative, on top of any issues that potentially crop up and overall is pleasant to work with. Absolutely recommend him to anyone that would Very communicative, on top of any issues that potentially crop up and overall is pleasant to work with. Absolutely recommend him to anyone that would need service there! More

Fast and efficient service. Explained the issue and how it was resolved. As always the service staff was very courteous. Explained the issue and how it was resolved. As always the service staff was very courteous. More

Matthew was top notch. . he is definitely the definition of quality customer service! I truly appreciate his efforts! . he is definitely the definition of quality customer service! I truly appreciate his efforts! More