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Land Rover Encino - Service Center
Woodland Hills, CA
192 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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192 Reviews of Land Rover Encino - Service Center
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August 23, 2025
We were told that the service appointment would be 2 days. It ended up being 5, and only 2 of the 5 tasks were complete. I tried to get updates along the way with almost no responses until day 4. Very d days. It ended up being 5, and only 2 of the 5 tasks were complete. I tried to get updates along the way with almost no responses until day 4. Very disappointing first experience with Land Rover Encino. I hope to get my car serviced elsewhere in the future. More
by gsrogove
Employees Worked With
Megan Cantu, who was great when we dropped the car off but then disappeared.
August 21, 2025
Great service from top to bottom. My vehicle was inspected from tires to any type of leaks. Love that they are honest and send me the video of what needs to be repaired. My vehicle was inspected from tires to any type of leaks. Love that they are honest and send me the video of what needs to be repaired. More
by Veronica
Employees Worked With
Robert
June 15, 2025
I have been going to this dealership for sales and services for over 5 years. It has been wonderful but this last visit it was horrific on the service I received when I brought my car in for new brake services for over 5 years. It has been wonderful but this last visit it was horrific on the service I received when I brought my car in for new brakes, windshield, and others. The service Advisor Megan was nice but did not do her job in getting my car fixed fixed or communicating to me. My car was with service for almost a month. Why and how long it would take as not communicated and it was so difficult to get a hold of her and anyone in services to know where and what my car is being serviced for specifically. I will not take my car back there and only because Tommy the Service Advisor stepped in the matter was taken care of best as possible. I lost trust in this dealership first time in my life I didn’t get a receipt of work performed when I picked up my car. More
by Dan.hwang
Employees Worked With
Megan, Tommy
May 06, 2025
I enjoy this dealership but I do think the service advisors do need to be more informed and actually sit in the car as well. I’ve been lied to at this dealership and the service department is not the advisors do need to be more informed and actually sit in the car as well. I’ve been lied to at this dealership and the service department is not the most helpful. More
by Seanstolba
Employees Worked With
Mark
April 08, 2025
Wood land Hills Land Rover dealership is an excellent place There very professional and patient. I like there 1st class service , I trust them and have confidence in them when I go there place There very professional and patient. I like there 1st class service , I trust them and have confidence in them when I go there More
by Cschipper
Employees Worked With
Megan
February 10, 2025
Justin in service provided excellent assistance. He arraigned for a ride and also helped me schedule future service appointments where I can get a much needed loaner vehicle. He arraigned for a ride and also helped me schedule future service appointments where I can get a much needed loaner vehicle. More
by Tom
Employees Worked With
Justin
January 22, 2025
Megan was amazing and truly gave me the best customer service that I have had in years! You are so lucky to have someone who represents your brand with flying colors! service that I have had in years! You are so lucky to have someone who represents your brand with flying colors! More
by Nicole Sassaman
Employees Worked With
Megan Cantu
