Landers McLarty Chevrolet - Service Center

Amazing When I pulled up to drop my car for service, Chris came up to me immediately and started getting the information he needed. He was so nice and very When I pulled up to drop my car for service, Chris came up to me immediately and started getting the information he needed. He was so nice and very respectful. He answered all my questions very well and made sure I understood. He called me when my car was done being worked on and let me know it was ready to be picked up. Over all my experience with this whole team was outstanding. More

Good service experience Very organized and well run operation, The service writers are good listeners and able to communicate options and do not push you into unneeded serv Very organized and well run operation, The service writers are good listeners and able to communicate options and do not push you into unneeded service. My vehicle was serviced and repaired for the price quoted and ready on time. no drama... just the way i like it! More

Above and beyond! On our way from Tennessee to Florida, our air conditioning went out on our new Pacifica. 4:00 on a Friday afternoon and Chris and Matt in customer se On our way from Tennessee to Florida, our air conditioning went out on our new Pacifica. 4:00 on a Friday afternoon and Chris and Matt in customer service went out of their way to help us! They were prepared to put us in a vehicle so we wouldn't miss our trip if they couldn't get us going again. Staying late, they got us on the road in our van! Thanks again guys! We decided it would be worth the drive to buy there the next time we are ready!! More

At your own risk I purchased my vehicle from this dealership in 2005 back when it was Landmark Chevrolet. Since then I have used this dealership for nearly all repair I purchased my vehicle from this dealership in 2005 back when it was Landmark Chevrolet. Since then I have used this dealership for nearly all repairs. Once it was taken over by McLarty,the customer service issued by the service department dramatically changed, a decline in my opinion. The decline I've experienced is not necessarily in quality but a result of policy. Several times, I've had to return for a call back on an earlier repair only to be charged again to readdress an issue that I've already paid for. What's that? I think everyone should be paid for the work they do. But after being paid full price for work done improperly, the work should be redone without charge, right? Not at McLarty. Anyone else experience this at McLarty? Some repairs can only be done by the dealer, as manufactures are increasingly designing automobiles to require vehicle specific tools for various components, tools the general shops may not have. This is how manufactures keep dealer service shops in business, and why McLarty feels they can get away with treating customers the way they do. Be warned! Check the reviews of other dealerships. You might do better driving out of town. More

Car given back with no oil/gas smell in reservoir We purchased a used 2012 Chevrolet Equinox a year ago. Because we were buying a used car we also purchased an extended warranty just to be safe. I tak We purchased a used 2012 Chevrolet Equinox a year ago. Because we were buying a used car we also purchased an extended warranty just to be safe. I take the vehicle for its normal service maintenance on time and have never really had an issue with it until now. I brought it in to my certified mechanic on a Friday for its normal oil change where I was informed that they found what appeared to be water or coolant mixed in the oil. I contacted my warranty company right there and was instructed to take it to Lander's Mclarty Chevrolet for diagnostics. I arrived at the Chevy dealership and explained what was going on. I was informed that I would have to have someone pick me up because a loaner vehicle could not be supplied until the diagnostics were completed and it was proven that there was an issue covered by my warranty and they would not be able to do the diagnostics until Monday. The dealership called me on Tuesday to tell me that I could pick up my rental and they were done with diagnostics but they were waiting for the warranty company to send out their own tech to look at the car and it would be a few days. Not even 2 hours after I picked up the rental they called again to tell me that the warranty companies tech came and looked at the car. I was then told that the next step would be to do a tear down of the motor but if they did not find anything wrong with the car I would be responsible for paying $4000 for the tear down. I explained that I did not have that much money to pay and I would have to discuss it with my husband. I was then told to pick up my car. I went back to the dealership to pick up the car and noticed the check engine light was still on. I asked the dealership if they had changed the oil and was told that they did not do anything with the oil which I found strange since water in the oil was the whole reason I took it in. I took the car back to my certified mechanic as soon as I left the dealership to get the oil changed. My mechanic informed me that the dipstick was not registering any oil at all and it smelled like gas. We gave the car time to cool off and checked again and still no oil on the dipstick. The mechanic had to add almost 3 quarts of oil to my car. When I got home I checked the oil again and this time the level was exactly where it was when I left my mechanic. I contacted the dealership and informed them of what had happened but was told that my car was only a half a quart low when I picked it up and that I had not given the car the proper time to cool off before checking it and the gas smell was normal. I was also informed that my model has a well-known issue with water or coolant getting into the oil because of the fuel pump and pistons that were used are not the correct fit for my motor and even though the manufacturer knows about it they are not taking responsibility for it. For the next couple of days I kept a very close check on the oil and would check it when it was hot and when it had cooled down and still there was no change in the level so I find it hard to believe the car was only half a quart low when I left the dealership yet there was absolutely nothing on the dipstick. I find it ridiculous that the Chevy dealer made a mistake and did not own up to it or attempt to remedy it and could possibly have damaged my engine because of it. I also find it ridiculous that Chevy/GM know there is a major issue like this with these motors but are doing nothing to fix it and leaving it to their customer's to deal with. This was by far the worst treatment I have ever had with a dealership/manufacturer and their service department. More

NOT A BUSINESS THAT WE WILL EVER RECOMMEND !!!! WARNING ! If you are out of town & have trouble with your vehicle, Landers Chevrolet will try to take advantage of you!!!! Do not let them look at you WARNING ! If you are out of town & have trouble with your vehicle, Landers Chevrolet will try to take advantage of you!!!! Do not let them look at your vehicle !!! THEY WILL OVER CHARGE YOU, TRUST ME !!!! My Chevrolet Dealership in Cleveland Tn quoted me a price on fixing my vehicle & it was 300 dollars less than what this dealership was going to charge !!! BEWARE !!!! More

great staff wonderful people very helpfull Had a electrical concern with car. Was repaired and staff was very helpful and nice Had a electrical concern with car. Was repaired and staff was very helpful and nice More

Shady business practices Had a vehicle repaired here and the work was shotty to say the least. Had a printed quote and when I came in for the car they had charged me DOUBLE wh Had a vehicle repaired here and the work was shotty to say the least. Had a printed quote and when I came in for the car they had charged me DOUBLE what they had said. Ended up doing the rest of my catalytic converter work myself because of the discrepancy. With the exhaust backed up engine had trouble breathing and They left my pcv valve off which caused the vacuum seal to be Broken and run even worse until I found the issue. On their "safety check" they put a bunch of emergency needs that would cause serious engine damage... I literally had replaced less the items listed less than 500 miles before! When I told service manager that he told me and i quote. "The owners make us put that on every car that they dont have a vehicle history on..... Absolutely taking advantage of the average uneducated car owner. Stay away! More

Great Service Service was fast and expertly done on my 2013 Equinox 5-5-2015. Service Advisor John Turney and Service Manager Greg Hudson were very courteous and p Service was fast and expertly done on my 2013 Equinox 5-5-2015. Service Advisor John Turney and Service Manager Greg Hudson were very courteous and professional in getting the problem with my vehicle identified and corrected. Would recommend you ask for them when you have your vehicle serviced at Landers McLarty Chevrolet in Huntsville. More

Genie Padilla I needed some help on MYLINK system. Genie Padilla took time to explain everything to me. She was very patient and knowledgable. I feel she is a great I needed some help on MYLINK system. Genie Padilla took time to explain everything to me. She was very patient and knowledgable. I feel she is a great asset to Landers McLarty Team. Genie has a great personality with her customers. She should be commended on her work. More