Landers Toyota NWA

Easy car buying experience I enquired online about a few vehicles I was interested in and was contacted within minutes. Drove to dealership and talked to salesman about specifi I enquired online about a few vehicles I was interested in and was contacted within minutes. Drove to dealership and talked to salesman about specific things I was wanting and he took me to show me some vehicles th aff t git what I was looking for. Three hours later I left with a great RAV4. More

Making an appointment means nothing Made an appointment for an oil filter change and tire rotation. Appointment was for 1:00. I arrived about 1250. Car wasn’t done until 230. I don’t bla Made an appointment for an oil filter change and tire rotation. Appointment was for 1:00. I arrived about 1250. Car wasn’t done until 230. I don’t blame the tech who did the work I blame whoever is scheduling appointments. I’m 67 and I have no doubt I could change the oil and rotate my tires in my garage in no longer than 45 minutes. Other than warranty work I won’t be back to you for routine maintenance. More

Best experience I’ve ever had at any dealership!! He so helpful and told me things about my car I didn’t even know! DEFINATELY will come back!! I will also be sure to send some of my friends looking f He so helpful and told me things about my car I didn’t even know! DEFINATELY will come back!! I will also be sure to send some of my friends looking for vehicles to Eric!! More

25K service Got me right in and out! Happy with your service and the shuttle service helped me to get some things done while I was waiting. Got me right in and out! Happy with your service and the shuttle service helped me to get some things done while I was waiting. More

Great experience. Will refer friends. 100% great sales person and financing person. Enjoyed getting to know both of these gentlemen. They made us feel comfortable even when we knew our n 100% great sales person and financing person. Enjoyed getting to know both of these gentlemen. They made us feel comfortable even when we knew our numbers on our trade in looked bad. Thanks to the team at Steve Landers Toyota. Would love to work with them again and when the time comes we will see if they are still around. More

Outstanding customer servoce I have always received great service from the friendly staff at Steve Landers. I would never take my vehicle any other place. Seth was really helpful I have always received great service from the friendly staff at Steve Landers. I would never take my vehicle any other place. Seth was really helpful and and answered all my questions. More

70k Service I had my 70k service on the morning of Sept 4th. The dealership made the process painless. They opened the service doors right on time, and I was ou I had my 70k service on the morning of Sept 4th. The dealership made the process painless. They opened the service doors right on time, and I was out of there in less than an 1hr. More

Lack of simple follow up One special request, shut the seat belt buzzer to “off”. I own property. I’m in and out of my vehicle a lot. I don’t wear my seat belt when not on a p One special request, shut the seat belt buzzer to “off”. I own property. I’m in and out of my vehicle a lot. I don’t wear my seat belt when not on a public roadway. Salesman said they couldn’t turn it off. I knew otherwise. Prior to pickup I asked for it to be disabled. At pickup, he said their service department said they didn’t know how, nor would they due to liability reasons. Either they lied to him, or he lied to me. Pages 561 and 568 in the customization pages of the owners manual outline how to do this. One simple request soured me on the buying experience. Before I learned of it in the manual, I bought a $20 OBD2 adapter and turned it off from my phone. Could have been done for free. More

Great to business with My sales rep went out of his way to see that I got the car I wanted. He took as much time with me as I needed and made it a most pleasant experience. My sales rep went out of his way to see that I got the car I wanted. He took as much time with me as I needed and made it a most pleasant experience. I would recommend this dealership and Bryan Sutton to anyone wanting a top of the line vehicle. More

Continued great service Have used this service center for many years...have always been more than satisfied! Employees are always friendly, knowledgeable and dependable. Al Have used this service center for many years...have always been more than satisfied! Employees are always friendly, knowledgeable and dependable. Always answer any questions . More