Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Laredo Dodge Chrysler Jeep Ram - Service Center
Laredo, TX
13 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
13 Reviews of Laredo Dodge Chrysler Jeep Ram - Service Center
Sort by
April 02, 2025
Great customer service, the representative or sales man did an excellent job. Very courteous, explaining everything very well. Recommend the place did an excellent job. Very courteous, explaining everything very well. Recommend the place More
by aracelimora2379
Employees Worked With
Gorge
March 22, 2025
The dealership is very good, everyone is very friendly, big shoutout to Kevin he was so helpful and made sure my jeep got the services I was looking for, very attentive and knowledgeable! big shoutout to Kevin he was so helpful and made sure my jeep got the services I was looking for, very attentive and knowledgeable! More
by stephanie
Employees Worked With
Kevin
February 22, 2023
I had heard bad things about Laredo Dodge dealership as a whole but never actually believed it. Bought a Dodge vehicle out of town with a very good 7 yr warranty that can be use anywhere in the U.S. The is whole but never actually believed it. Bought a Dodge vehicle out of town with a very good 7 yr warranty that can be use anywhere in the U.S. The issue check engine light comes on and took it to this "Dodge" dealership service department. It took them 2 1/2 weeks to fix my vehicle but I was told by an inside person (they forget everyone knows someone in laredo) that this dealerships as well as others push your vehicles back if you don't buy with them. So finally got my vehicle after 2 1/2 weeks and 4 days later check engine light came back on. Service manager just sits back on his rear office behind the glass pretending to be on the phone busy for whem you ask form him. The inside service people never know exactly what's going on and like to pass the ball to the mechanics who of course can't defend them selves nor speak to you. More
by jgguerrerocano9mm
Employees Worked With
Seevice Manager or lack off
January 05, 2023
Very bad 👎 service buya truck wit service including and take the truck 6 days only to inspect. Verbad service. I talk wit the manager end he helme good job thanks take the truck 6 days only to inspect. Verbad service. I talk wit the manager end he helme good job thanks More
by Juan castilla
Employees Worked With
Juan
August 09, 2021
Unacceptable service! I purchased a new vehicle October 2020. Since I purchased the vehicle, I have had problems with it. The radio along with all functions & controls (a/c, signal lights, etc) would compl 2020. Since I purchased the vehicle, I have had problems with it. The radio along with all functions & controls (a/c, signal lights, etc) would completely die out whether driving or parked. I took video of some instances before going to the service department, after they kept my car a few days, I was told this was not enough. After no less than 4 times going to the dealership and the last time they had my vehicle since a Thursday until the following Tuesday where a "learn function" was installed so the computer could record when it happened. I "recorded" a few instances and after another visit I was told the radio would be ordered and in within 2 weeks. I also took it for the oil change at this time and was told by phone, I didn't need an appointment. I gave Briza Hernandez the coupon before I asked for the oil change. Then when I went to pay, I was told they couldn't honor my coupon because I had to make the appointment online. NO WHERE on the coupon does it state this and I was not told when I left my car. I was also given a hard time and was rudely told, they had several cars in front of mine and didn't know if they would get to mine and see if the radio would be replaced. I was there before 7:30 am, and only 2 other people were in front of me for oil changes. This was May 29th and now it is August 3. I have even had to make the trip there (which is over an hour from my residence) just to check on it. Every time I call service department I am on hold for no less than 1 hour and most of the time I get hung up on. I literally have called from 2 separate lines and it is the same., they hang up on me or transfer me to a voice mail after the wait. I have called the parts department directly and they state they have no date but that the service manager would contact me. I have asked to speak to the manager and no one seems to be able to give me that information. I am currently still on told, so far 1 hour and 30 minutes for them to check on the status of the radio ordered on May 29th. No one seems to care about the customer once they purchase a vehicle. So, you tell me, is this customer service that deserves ANY kind of rating. I think everyone would agree with me on this. More
by NOJEEP
Employees Worked With
Several Service Department
