Larry H. Miller Dodge Ram Avondale

I have been a customer at Avondale Dodge's service department for over 7 years. I made an appointment online to have my oil changed and tires rotated. The online appointment app presented me with se department for over 7 years. I made an appointment online to have my oil changed and tires rotated. The online appointment app presented me with several options and I choose 10:40 on the 28th of May. I also indicated in the app that I would be waiting for my vehicle. I arrived on time for my appointment. I wasn't acknowledged for over 15 min. I was then greeted by Mark after finding out my regular service manager Robert no longer worked there. Mark took my information and initiated the appointment. I told Mark that I would be waiting for my vehicle as I had also stated when I made the appointment. I waited in the lobby for 2 hrs. My vehicle never moved. I went and asked Mark what was doing on. He said they are busy and there are 2 cars still ahead of me. I told him that was unacceptable and asked for my keys. I then relayed my disappointment to the manager . Busy is good for any business, but when the business has an appointment schedule, that schedule needs to account for the capacity of work the service department is capable of handling. 2 hrs past initial appointment check in without any work being done is unacceptable. I lost 3 hours of work and will need to take more time off to get the work done some place else. More

Courteous people who listened to what we wanted. Very knowledgeable in both sales and finance. We did not feel pressured or rushed. Very knowledgeable in both sales and finance. We did not feel pressured or rushed. More

Always does excellent work when they can find the problem. The only issue with the dreaded shifter sensor no one has been been able to tell me how or what to fix !!! problem. The only issue with the dreaded shifter sensor no one has been been able to tell me how or what to fix !!! More

Scott was my service advisor, he was very friendly and communicated promptly. He was very helpful. He had my car back quicker than i thought i would have it. And it was washed!! Thank you! communicated promptly. He was very helpful. He had my car back quicker than i thought i would have it. And it was washed!! Thank you! More

Go see my boy Junior he’s the man and he’ll definitely take care of you take care of you More

The biggest problem I had dealing with this service department was trying to get a hold of the service department and the phone ringing 20 times and no one answered it. department was trying to get a hold of the service department and the phone ringing 20 times and no one answered it. More

Everybody was helpful and friendly. I didn't feel pressured by anyone when I was choosing the truck I wanted. I didn't feel pressured by anyone when I was choosing the truck I wanted. More

It's not a bad dealer ship. Needs a better vehicle tracker. That's it Needs a better vehicle tracker. That's it More