Larry Puckett Chevrolet

Great Dealership! The only ones I trust to work on my 2021 Chevrolet Silverado! Very helpful, fast, friendly service each and every visit! The only ones I trust to work on my 2021 Chevrolet Silverado! Very helpful, fast, friendly service each and every visit! More

Great Sales Dept. , Service Dept - understaffed transmission technicians, GM supplier was very poor and very slow. Communication was very slow, had to call for updates , Service Dept - understaffed transmission technicians, GM supplier was very poor and very slow. Communication was very slow, had to call for updates and did not inform customer about unscheduled delays. A 2023 Suburban was in the shop for seven (7) weeks because of no parts (valve body for transmission, I think?) More

Day 1: I took my car to the dealer because my fuel door wouldn't open and there was no sound when the doors were unlocked with the remote. I expected to receive a phone call at some point during the day le wouldn't open and there was no sound when the doors were unlocked with the remote. I expected to receive a phone call at some point during the day letting me know what was wrong with the car. I had called earlier, and the service rep told me she would call me as soon as she knew something. I didn't hear from her, so I called about an hour before closing and was told she was gone for the day but had left me a message. I wasn't happy because the message didn't answer all of my questions. Day 2: I called the service department mid-morning to give them time to get beyond the rush. I spoke to someone in the service department who told me the service rep was on the phone with my warranty company. When I finally spoke with the service rep, she told me the warranty company had denied my claim. I told her to go ahead and order the part and that I would contact the warranty company. Even though the part wasn't covered by the warranty, the claims adjuster was able to provide me a cost reduction. Within about 30 minutes, I received a phone call from the service rep stating she had been contacted by warranty company and informed me what my reduced cost would be. Day 3: I received a call from the service rep that my car was ready around noon. I picked it up and verified that the issues had been fixed. As I was driving home, I noticed it seemed like my tires were picking up more rocks in the tread than normal because it was noisy under my car. When I finally got home, I saw there was a chain dangling under my car, which is what was causing the noise as it beat against the bottom of my car. As I continued to inspect the car, I noticed scratches on the far left/right edges of the back of the car. I also noticed deep scratches in the fiberglass just below the tail pipes. I called the service rep to let her know the situation and told her I was on my way back to the dealership. She and the assistant manager came to look at the car. I was told the chain was attached to a magnet that was left attached after service. Two magnets had actually been left attached and the service tech removed them. The assistant manager stated he would get the body shop to fix the scratches. I told him I would bring the car back the next day. I asked him if he could also have the body shop wipe all the handprints off the car that had been left while being serviced. Day 4: I took my car in to have the scratches fixed and it was done by early afternoon. When I went to pick it up, I noticed part of the scratch on the far-right corner was still visible and informed the service tech. She asked if I wanted her to get the assistant manager and I told her not to. As I was walking back to my car, I noticed two new scratches where the handprints used to be to the left of the gas door. The back window and trunk of the car was also covered in a layer of dirt. I couldn't believe my sports car was dirtier than it has ever been and it was coming from the body shop at a dealership. I showed it to my husband who was there with me and asked if I should let the assistant manager know. He said we shouldn't waste any more time there since they didn't care enough to take care of the car or fix the scratches correctly. I'm certain they have lost me as a customer. More

Service department was great and kept me updated while my truck was being diagnosed. Thank you. truck was being diagnosed. Thank you. More

Took my business truck to get serviced with a downtime of about 5 days for repairs and bill of almost $3k. About three weeks later, same engine warnings came up and had to bring it back. After another 5 da about 5 days for repairs and bill of almost $3k. About three weeks later, same engine warnings came up and had to bring it back. After another 5 days of loss income, I was told that the hose replaced was not seeded properly and needed to be secured and tightened. Yes, their mistake and no additional charge to me, but a big loss in income. They need to do better. More

Great people, great service with no hassles and the work is done fairly quickly. Thanks !! is done fairly quickly. Thanks !! More

Service department is outstanding! Quick accurate diagnosis and quality repairs with friendly faces! Highly recommend. Quick accurate diagnosis and quality repairs with friendly faces! Highly recommend. More

I originally scheduled an appointment with Larry Puckett Chevrolet service department to have my transmission diagnosed. After another appointment was made I dropped my car off and said that I believe my tr Chevrolet service department to have my transmission diagnosed. After another appointment was made I dropped my car off and said that I believe my transmission is vibrating when the car changes from third gear to fourth gear. I was told that the service team would take a look and find out. The next day I received a phone call saying the car had a few issues and that motor mounts was the reason for the car shuddering from 3rd to 4th gear and it would be $2,300 to fix. I was called back and told that the parts were on back order and they would order aftermarket parts. So I told her to proceed with the those parts. When I arrived to pick up my car i was told that the car was not fully fixed but one of the vibrating issues was done. I drove off and the car was doing the same exact thing before I took it to them. So when I returned and explained that the car still had the same issue. Lewis stated that the car needed engine mounts anyway and I can take it to a (shade tree) mechanic if I wanted the issues fixed without installing engine mounts first to tackle the initial problem. I feel used and sold on something that was fixed but could have waited until after the initial problem with the transmission. Very upset and disappointed with Larry Puckett Chevrolet. More

Justin Schmalenberger in the service department is amazing! I was broke down while on vacation and he went above and beyond to get me back on the road to Texas. I was always updated and my car was r amazing! I was broke down while on vacation and he went above and beyond to get me back on the road to Texas. I was always updated and my car was ready as promised. More

First, let me say that I am highly disappointed in Chevrolet and their unwillingness to stand behind our Duramax Diesel 3500HD 4X4. Our vehicle was bought new and at 20K miles we started to experience Chevrolet and their unwillingness to stand behind our Duramax Diesel 3500HD 4X4. Our vehicle was bought new and at 20K miles we started to experience multiple “check engine” lights. It started with each glow plug malfunctioning one and by one and then a control module failure which was covered under warranty. Then the DEF tank and heater element failed and was replaced by Chevrolet. At 40K miles we started experiencing multiple failures related to the DEF exhaust system which included NOX sensors, exhaust temperature sensors and you name it which ultimately puts you in a reduced power mode and tanks your fuel mileage. At this point we had over 13 check engine lights and Larry Puckett could not resolve our issues. We were experiencing about 300 to 500 miles between check engine lights. Additionally, we were out of warranty, even though only at 40K miles, due to time, so we filed a claim with a GM Corporate priority care specialist. After two months of back and forth (while in and out of the shop) we were denied any assistance from GM corporate. Ultimately, after way too many unresolved service visits to Larry Puckett we were advised by Justin to install a DEF delete kit and bypass GM’s faulty DEF exhaust system. A proper DEF delete system install is $3500 or higher and against the law! In the end Justin avoided my calls and failed to call me back when requested to do so, he still hasn’t followed up with me and we still have a check engine light on. We are beyond very disappointed after spending $60K on a Duramax Diesel 3500 HD 4X4 only to be plagued with issues with no recourse and/or assistance from GM or the dealer! Let me state that this is a low mileage, mint condition 3500HD that has been serviced and maintained by the dealer. Needless to say, we our stuck with an unreliable $60K vehicle, that is stuck in regen mode, that has so many carfax service records and recalls we could never sell it and recoup our investment. Chevrolet Trucks are NOT built “Like A Rock” and we would NEVER purchase another Chevrolet truck or vehicle again. These are known issues with this vehicle and yet GM chooses to leave their loyal customer high and dry, totally unacceptable by any standard! Let me add that this is not directly Larry Puckett’s service department’s fault, even though they were less than helpful and didn’t know how to resolve our issues, but rather defective engineering on GM’s part. More