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Larson Ford - Service Center

Lakewood, NJ

5.0
161 Reviews

161 Reviews of Larson Ford - Service Center

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August 02, 2023

The dealership was awesome the only have one complaint is that I’m very upset that my truck came back with greasy finger prints all over the hood and fenders and driver door More

by Klabor1034
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Pirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pick up driver Greg
Aug 03, 2023 -

Larson Ford responded

Thank you for leaving us a five-star review and sharing your feedback. I apologize for the oversight with the cleanliness of your truck. We'll address this issue to ensure it doesn't happen again in the future at Larson Ford. Thanks for bringing this to our attention - we would be happy to offer you a complementary detail for your troubles. Please reach out at your convenience. -Chris Mercer - Quick Lane Manager - 732-363-8100 x511

July 30, 2023

Family owned- incredible efficient sales force-everyone is always helpful- highly recommend this dealership! Just purchased my Ford Edge from my lease. More

by gemstone1807
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Muir ; sales
Aug 01, 2023 -

Larson Ford responded

We're delighted to know you had a positive experience with our team at Larson Ford! It's great that we could assist in your transition from leasing to owning your Ford Edge. Thanks for recommending us and we hope to see you back!

July 21, 2023

Conversations are on a personal level. The subject matter is always discussed professionally. The information is always trustworthy. More

by joeeitnerjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Yannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Larson Ford responded

Thank you for the positive review, Joe! We're glad to hear that our team at Larson Ford provides a personal and professional experience. Your trust means a lot to us. Have a great day!

July 13, 2023

Larson Ford excellent service team and staff all around They take the to answer all questions as well as being polite. Neve have I had a good experience with any dealership until Larson ford More

by tomtech2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Yannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul tomaselli
Jul 13, 2023 -

Larson Ford responded

We are so glad to hear you had a positive experience with our team at Larson Ford! Top-notch service is always our aim and we feel fortunate to have customers like you. See you next time!

June 24, 2023

Been to a few Ford dealers over the yrs! ! This is the best, and the service dept was outstanding!!! More

by raindancer2456
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Susan Havrilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Probansky
Jun 26, 2023 -

Larson Ford responded

Thank you for your loyalty to Larson Ford! We appreciate your five-star review and look forward to assisting you again soon.

June 04, 2023

Service was wonderful with a minimal amount of wait time. Very efficient!Staff was very friendly. More

by Whitebird00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Larson Ford responded

Thank you for the review! We appreciate the kind feedback and hope to see you again at Larson Ford. Safe travels!

May 26, 2023

I have been a customer at Larson Ford for more than fifteen years. In all of that time the service experience has always been great. Knowledgeable, courteous, customer oriented service advisors have al More

by tommar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Sperling - service advisor - easily 5 stars
May 26, 2023 -

Larson Ford responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Larson Ford team. Drive safely, and we hope to see you back again down the road!

May 13, 2023

Chris, Mitch & entire Larson Ford family are the leader in their industry... The quality of mechanics, customer service and cost effectiveness are unrivaled... Always grateful to work w/professionals when/ More

by Oldurtyjerz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Larson Ford responded

We appreciate the time you took to write this kind review of your experience with Chris, Mitch, and our team here at Larson Ford. Thank you for choosing us and we look forward to serving you again if your vehicle needs service in the future.

May 09, 2023

I had a truck bed put in. I'm a little disappointed that it doesn't go completely to edge by tailgate. Was told that what they do so it will close. More

by diamondsandlace5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mercer
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2023 -

Larson Ford responded

I appreciate you leaving us a five-star review. However, I apologize if you are not completely satisfied with your new truck bed. If you would like to discuss this with me, I would be happy to see what more I can do to help. Thank you, Chris Mercer, QUICKLANE MANAGER - 732-363-8100 x511

May 09, 2023 -

diamondsandlace5 responded

I dont know if it could be resolved. And i dont understand why it doesnt completly fit the whole trunk. To be honest it looks kinda bad. Everything should be covered in my mind if it was done right

May 03, 2023

Have used Larson Ford to service my 2013 F-150, 2017 Edge and 2013 Escape since they were new (all 3 purchased at Larson). The Service department is always helpful, cheerful and explains everything being don More

by Carl Hoitela Jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

Larson Ford responded

Carl, it is fantastic to hear about your years of positive experiences with Larson Ford's service department and specifically with John! We appreciate you trusting us with all 3 of your vehicles since they were new. Thank you for sharing your kind words!

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