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Laurel BMW of Westmont - Service Center
Westmont, IL
353 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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353 Reviews of Laurel BMW of Westmont - Service Center
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August 05, 2021
I’m not sure if BMW has trained or mandated, that dealership staff be, cold and snobbish, Laurel BMW has that down. The most pleasant person I dealt with was the clerk, and parts clerk. Service dept. dealership staff be, cold and snobbish, Laurel BMW has that down. The most pleasant person I dealt with was the clerk, and parts clerk. Service dept., writer, wow. More
by alcargo
Employees Worked With
Enough info given
August 05, 2021
Friendly, but rip off, they are looking to get you BIG, would not advise you properly until too late. Would stay away for all matters as long as I can. would not advise you properly until too late. Would stay away for all matters as long as I can. More
by m3mode
Employees Worked With
dont know
July 19, 2020
Honest, Straightforward Advice & Overall Great Service I recently had my 2013 BMW 535i Msport in for a rather significant amount of service work .... to the tune of 5-figures. My service adviser was Jay Bu I recently had my 2013 BMW 535i Msport in for a rather significant amount of service work .... to the tune of 5-figures. My service adviser was Jay Buis. I'd highly recommend anyone who's needing in-depth, complicated work done on their BMW to go and seek this guy out. He's well informed, honest and best of all, tells it like it is. I was continually kept in the loop as to the status of my car throughout. Thus far, I'm pleased with the results. If you want to work with someone you can trust and know confidently that the job will get done right, I'd recommend working with Jay Buis @ Laurel BMW. More
by simonsays
Employees Worked With
Jay Buis
June 15, 2020
Thanks so much for making our purchase so pleasant . Your dealership was clean,and spacious. The sales and financing dept were kind and friendly. Made us very comfortable doing business with you Thanks aga dealership was clean,and spacious. The sales and financing dept were kind and friendly. Made us very comfortable doing business with you Thanks again, Scott, and Kris Pietruszynski More
by Pskifam4.1
Employees Worked With
Hassan Arouri
October 08, 2019
Worst experience ever! Purchased two new BMWs over the past five years, and yesterday when I took my girlfriends BMW 328xi for a car wash I was refused. Being approached imm Purchased two new BMWs over the past five years, and yesterday when I took my girlfriends BMW 328xi for a car wash I was refused. Being approached immediately by a lady and questioned " Did you purchase your car here, did you service it here" ... after being questioned I was told to drop the keys to the cashier and same thing, very hostile! I said we did a service recall here, and we purchased other two new BMWs here, but she said you didn't purchase this BMW here and service recalls don't count. Are you kidding me all of this over a silly car wash. I was in the market for another NEW BMW but I will not be purchasing it anymore from Laurel BMW of Westmont. More
by MrM
Employees Worked With
N/A
August 19, 2018
Customer service customized for the customers Laurel BMW service dept - Friendly atmosphere, thorough & helpful. My experience with Tony has made me reconsider purchasing a 4th BMW. Tony is one of Laurel BMW service dept - Friendly atmosphere, thorough & helpful. My experience with Tony has made me reconsider purchasing a 4th BMW. Tony is one of the best in his field. Trust me all dealerships are not the same. Logo doesn’t mean a thing. Thank you Tony Scanlon! More
by Stallworth.Cece
Employees Worked With
Tony Scanlon
October 09, 2017
Poor service and then management played the blame game. Recently took my Bmw in for service. Communication was horrible, follow up non existent, and management played the blame game when they misplaced my Recently took my Bmw in for service. Communication was horrible, follow up non existent, and management played the blame game when they misplaced my car After waiting an hour in their waiting areas I asked for my loaner back so they could figure it out. This was a Saturday and on Monday at 3pm still no one from Laurel followed up with me and I had to call back again. Nothing better than to hear the service department tell you “could the car be under any other name?” Really poor service on all levels. The highlight was when I told the General Manager that I would tell anyone that would listen how horrible the service experience was. He told me I was able to do whatever I wanted but to be careful because he would come after me?!? I could not believe the audacity of this manager but after hearing him stoop to such a low level I now understand why the Laurel BMW team failed. Just a sad example of a person clearly not cut out to be a leader associated with a great Brand like BMW. I will never return which is good enough for me especially since there are so many other service focused BMW dealers. More
by PCardona828
Employees Worked With
Brandon, Bob , and GM Patrick Womack
