Laurel BMW of Westmont - Service Center

i went to the dealership for an oil change and asked them to check my transmission oil since my car has a lot of miles on it.they told me that it shouldnt be a problem and that if there was a problem it will to check my transmission oil since my car has a lot of miles on it.they told me that it shouldnt be a problem and that if there was a problem it will show up in their routine checks.after waiting for over two hours i stood up to stretch my legs and noticed my car was parked outside.i walked to the desk to find out what was going on and the lady said "oh i have your paperwork right here, i will get you checked out". she didnt even apologise.well come to find out they charged me an additional $65 for diagnosing the problem which no one informed me of before hand. to make matters worse they did not give me a report of any diagnosis that was done on my car. when i asked the lady at the desk she told me she would have my advisor call me back and since i was tired from waiting i agreed. it has been a week since and no one has called with any information.THANKS A LOT LAUREL BMW OF WESTMONT!!!!!!!!!!! More

I clearly dont see how this dealership won an award for anything. When I first started going there the staff was not very welcoming and then I always....not let me stress ALWAYS had misc. charges on my bi anything. When I first started going there the staff was not very welcoming and then I always....not let me stress ALWAYS had misc. charges on my bill that could not be justified. I got overcharged so many times its sad. The greed that this dealership displays is unbelievable. Now I started researching the problem before going in. I even had a service point inspection as to where they were to replace my wipers, something really small right. Two months later after my warranty expired one wiper ripped up and look as if they were not even changed. I know hate is a strong word, but I really hate this dealership for their greed and lack of cordialness. More

I have dealt with Scott on several occassions and he ALWAYS has been MORE than helpful. He has always made himself available and pleasant to deal with. I cannot rate the sales dept since I bought my BMW ALWAYS has been MORE than helpful. He has always made himself available and pleasant to deal with. I cannot rate the sales dept since I bought my BMW from another dealership (used car) but Laurel has always serviced my vehicle right the first time. Scott even takes the time to go over my bill and make sure I understand all work completed and also to make sure I agree with the service and the final tally of the bill. If I am not satisfied, he will make adjustments to ease my pain. Thanks Scott. More