$60,000 F350 diesel communications/radio screen went bad, this means you are out of service on many things. Dealer had to order part, take one week he says, 3 weeks later call back to ask and they know nothing about it. That writer on vacation, who place falls apart (need a new service mgr). asked them to investigate and found part came in more than a week earlier. Made appointment, tried to call back the day before because I wanted the oil changed also and needed a loaner car, first two times left on hold over 10 minutes, hung up. 3rd time operator came back on phone and took message to call. two hours later, no call. Called back, held for 5 minutes and operator came back on and asked to be switched to service manager, Talked to Doug who listened (maybe he didn't) and then said "do yoi want to cancel apt", I had never said anything about cancelling but did then and will go to another dealer. Terrrible service and experience
I Recommend This Dealer:
doug, service mgr and two service writers.
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