What a horrible experience. 2 1/2 hours at their store and STILL didn't know whet the bottom line price was for the truck I selected.
I had pre-approved financing from our credit union and despite being told at least 5 times, Dan kept trying to push the Ford financing. This to the point of suggesting we go with the Ford financing, take the $1,000 incentive, make three payments, then switch to my credit union.
When Dan went over the survey we'd eventually receive, he insinuated that I should "round file it" if I was going to mark anything less than perfect.
Twice, Dan disappeared, leaving me alone in their snack bar area for long periods of time. The second time was long enough that I was making to leave when he came back.
Then I met their sales manager, Jody. I've only bought 6 vehicles from dealerships, but I have never, not once been talked to in such a condescending manner. He started giving me a ration of what-for over my trade in. His attitude seemed that I and my trade in represented a major inconvenience to him. I got the sense he was either trying to pick a fight, or get me to leave.
I finally got tired of his tone and told him to go now and figure up the bottom line. He left in something of a huff.
30 minutes later and I still don't know what the bottom line is. Dan could see that I was getting irritated, but instead of getting up and trying to move things along, he sat there, trying to engage me with vapid banter. I finally got up and went to find Jody myself.
There he was at the front counter, BSing with other salespeople. Someone must have seen me because by the time I got back to Dan, he was wanted up front.
10 minutes later, he's back with a couple sheets of paper, full of numbers. He starts down the list and again tries selling me the Ford financing. Here's precisely where the wheels came off. Dan just doesn't listen. I tell him no again and ask him (for at lest the 10th time) to show me the bottom line.
He keeps going down his list of numbers, none of which are the bottom line. When he got to the line where they were offering less than half of book value for my trade, I asked for my keys back.
For an outfit that has "Straight to the point pricing" all over the joint, I was there 2.5 hours and STILL didn't know the price.
Dan follows up the next day by phone, but again isn't listening when I try to tell him that it was his continuously pushing the Ford financing. He's still convinced it was the trade in offer. He told me I should take my truck to the consignment lot because the Indians are about to get their tax refunds.
I did finally manage to get a price out of the guy, but only after he mentions that I'll not be getting the $1000 incentive for Ford financing.
There's no way in hell I'd buy so much as an apple from these people.
In all fairness, Debbie was great to work with over the phone. She had to go out of town for a family emergency. She passed us off to Dan, but he was with another customer when we arrived.
I place the blame for this terrible experience on Dan and the sales manager, Jody. If you're looking for a way to drive away customers and ensure they NEVER come back, get with these two clowns.
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