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Carbone Buick GMC Cadillac - Service Center

Utica, NY

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28 Reviews

28 Reviews of Carbone Buick GMC Cadillac - Service Center

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March 26, 2019

Prompt, knowledgeable, professional service My GMC Terrain was due for an oil change. When I called the service department, they scheduled the appointment right away at my convenience. When I More

by MCM
Customer Service
Recommend Dealer
Yes
Employees Worked With
Conrad Lupardo
Mar 28, 2019 -

LeadCar GMC Utica responded

We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely thank you for the positive review, and look forward to seeing you again soon!

March 25, 2019

good, complete service I was provided a comparable loaner car and work was completed as promised in a reasonable timeframe. Thanks, Kevin, Aaron & Conrad. If I am in need More

by dbjones19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conrad Lupardo, Aaron Pritchard, Kevin Brittell
Mar 25, 2019 -

LeadCar GMC Utica responded

Hi there, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!

March 20, 2019

Quick fix. Impressed & satisfied Conrad, was great and very accommodating. They got my car in and out within one day. I would definitely recommend to other customers. I'm satisfied wi More

by Aleeshapaige2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conrad Lupardo
Mar 20, 2019 -

LeadCar GMC Utica responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Carbone Buick GMC Cadillac of Utica and we hope to see you again soon!

February 27, 2019

Quality of service Secured appointment in a timely manner. Work was completed as requested and timely. All employees were responsive and respectful Enjoyed coversat More

by Xt5Cadillac$
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Brittell
Mar 04, 2019 -

LeadCar GMC Utica responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Carbone Buick GMC Cadillac of Utica! We hope you have a great day!

February 26, 2019

Tire inspection The manufacturer of my tires requested the dealer inspect them for wear. I took my vehicle in for the inspection and was in and out in 15 minutes. More

by mommyoftheboyz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Brittell
Mar 04, 2019 -

LeadCar GMC Utica responded

It is great to hear everything was done quickly and to your satisfaction! We hope to see you soon!

February 21, 2019

Quick and efficient I got a warning message on my dashboard.... very low battery. I called Carbone and was offered: Come here right now... They evaluated the car and I More

by NYBOB6
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Brittell
Feb 22, 2019 -

LeadCar GMC Utica responded

It is great to hear everything was done quickly and to your satisfaction! We sincerely thank you for the positive review, and look forward to seeing you again soon!

February 02, 2019

Very happy I have had trouble with oneb of my tires air being low mostly when it's cold I know that your tires do lose tire pressure when it's cold out so I too More

by Trittenlinda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Brittell
Feb 07, 2019 -

LeadCar GMC Utica responded

Thanks for highlighting some of our staff who helped make this such a great experience! We hope to see you soon!

January 26, 2019

In for an oil change. Had an appointment. They keep to sched No problems. I enjoyed walking around the showroom looking at the new products. Don't have twenty five words. Have no complaints. I've done business w More

by Love my Cadillac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know his name. Tall, young man.
Jan 28, 2019 -

LeadCar GMC Utica responded

Thank you! We sincerely value your business and look forward to your next visit!

January 24, 2019

Oil Change Called the same day to make an appointment. I arrived 30 minutes early. They took my SUV right in. They told me it would be about an hour to complete More

by Pawel3822
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conrad Lupardo, Tom Maher, Katelyn McKinney
Jan 28, 2019 -

LeadCar GMC Utica responded

It is great to hear everything was done quickly and to your satisfaction! We hope to see you soon!

January 10, 2019

Inspection Kevin was very helpful with getting my ny state inspection and tire rotation done the service was fast and he came out and told me how everything was More

by Trittenlinda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Brittell