Carbone Honda of Yorkville - Service Center

Jonathan’s service was impeccable! !. He helped me fix my car in an emergency with great service and concern !. He helped me fix my car in an emergency with great service and concern More

Fast efficient service. Resolve all issues and completes work timely. Thanks for your help today Art! Resolve all issues and completes work timely. Thanks for your help today Art! More

In May 2021, I purchased a 2014 Honda Civic with an automatic CTV transmission from my Aunt, who only drove the vehicle to and from work. The vehicle came with around 60,000 miles on it. Super low mile automatic CTV transmission from my Aunt, who only drove the vehicle to and from work. The vehicle came with around 60,000 miles on it. Super low mileage for a 2014 vehicle. By the middle of October, the car had about 70,000 miles on it. While on the thruway, driving 65 mph on cruise control, the RPMs rapidly increased to 5,000/6,000 and the car simultaneously lost acceleration. Every dashboard light came on (for example check TPMS system, check transmission, check power steering, check hill start assist system). I was stranded on the side of a busy highway for an hour or so, waiting for a tow truck to come help me. I paid for the car to be towed to my mechanic who was about 25 miles from me. When he received the car, he plugged it in to to his computer to check it out and the computer thought it was the transmission sensors that needed to be replaced. When he went to change the sensors, one of them came out covered in metal shavings. The second sensor was welded into the transmission and he couldn't even get it out. We realized the entire transmission had seized up. Apparently, the transmission turned into a blender shooting metal shrapnel all throughout itself. The vehicle was always maintained when my aunt(original owner) owned it. I have also done my own routine maintenance since I've received the vehicle. I called Honda Corporate to let them know what was going on with their transmission and they asked if I could take it to a Honda dealership to have it diagnosed. The representative from Honda told me when they diagnosed it, we would know whether it was a defect or normal wear and tear. I paid for ANOTHER tow to my local Honda, who called me and notified me that the transmission was seized up. So I paid $120 for a Honda dealer to tell me what I already knew. When the dealership contacted corporate, they told them that it seized because the transmission fluid was dark. Honda Corporate contacted me and told me that the dealership can withhold information from their customers, which infuriates me. They also stated that written in the owners manual it states that you must have the transmission fluid changed routinely as well. When checking the manual, it states that at 90,000 miles its RECOMMENDED to change the transmission fluid. They never documented that it's necessary and besides, the transmission had 70,000 miles on it and shouldn't need a transmission fluid change for an automatic vehicle. A man named Art, from the dealership, has called me multiple times and is always rude and unprofessional! He doesn't have customer service skills at all. He stated that if I want the transmission replaced, out of my own pocket, I would have to pay $3,000 for a USED transmission with 62,000 miles. He also told me that they have to BREAK the sway bars in order to fix it and the sway bars would cost around $300 to replace. I continued to ask him additional questions about the situation, as I'm not familiar with transmissions, and every time I spoke, he interrupted me. He hung up on me at one point as well. He has had no sympathy or empathy for my situation nor has he apologized for any malfunction of the Honda! I've previously owned a Honda, my family members and partner own Hondas. We are a Honda family and we can NOT believe they would treat us like this. We've worked so hard and spent our hard earned money with a company we thought deserved our business. I am writing this to make you aware. If this issue is not handled professionally and with proven evidence for cause of the mechanical failure, I will be happy to take my money elsewhere. The warranty that includes the transmission expired at 60,000 miles, however, it is still your obligation to properly diagnose and then repair a defective Honda product. Turning your back on your customer is negligent to say the least. I've never been treated so horribly by a company in my life. Absolutely no transmission should be doing this, ESPECIALLY a Honda transmission. My case was forwarded to a case manager at corporate Honda. The manager was supposed to call me within 24 hours, it's been 48 hours at this point. This is not the first time they've broken their promise to return my call promptly. I could've been seriously injured on the side of the thruway and Honda has refused to take any responsibility. I would NOT recommend buying a vehicle from Honda. Some of their vehicles are built poorly and are unreliable, and when you buy one of those defective cars they will do anything to not help you. Other 2014-15 Honda Civics with the CVT transmissions built between January 2014 and November 2014 have recalls on them for transmission issues. The recall states that the drive shaft pulley breaks and the transmission loses acceleration. Honda didn't even bother to check this! The company is wonderful to you when you want to buy a new car, but when their product is defective afterwards you are on your own. If this is not handled promptly and fairly, I will never purchase another Honda again. I will be sharing this story with my family as well and encourage them never to purchase another Honda again. I will not stop until my story is heard and I will buy a new car with a company who takes pride in customer service and doing right by their loyal, hard working customers. More

Brought my car in for service on May 5th 2021. Got my car back and there was Damage Done to the vehicle. Carbone Honda will not repair the damage that was done. They installed a new windshield and reprogram back and there was Damage Done to the vehicle. Carbone Honda will not repair the damage that was done. They installed a new windshield and reprogram the headlights. They stated they could not have scratched the interior while working on my vehicle. They hired Safelite for the windshield and stated that they may have done the damage. Carbone Honda hired Safelite to put in the windshield and should be responsible to return the vehicle in the same condition it was in when I left it. I will never bring my vehicle back to Carbone Honda for any type of service. The service manager just kept denying that it was anything that Carbone Honda had done More

Friday I called to bring my Acura in for an A1 servicing and an inspection, in the process of scheduling my appointment I was told that due to Acura being apart of Honda, my car was eligible for a free New and an inspection, in the process of scheduling my appointment I was told that due to Acura being apart of Honda, my car was eligible for a free New York State inspection. (Great! Or so I thought) when I brought my vehicle in today for my appointment, in the process of going over the fees with service clerk Nicole Guido, I was told that my car was NOT eligible. I explained to her my confusion as I was told over the phone that my Acura was eligible and as I’m talking Nicole constantly kept cutting me off, not letting me get a word in, throwing in sarcastic remarks about “you know your car is an Acura not a Honda right” “we only sell Honda’s here” “ welp you’re not getting it for free.” How do you only sell Honda’s here when 1) there’s a BMW in the lot for sale, 2) I BOUGHT my Acura from here??? She continued to verbally assault me, degrading my intelligence in the process until I was able to quickly ask for a managers name as I would like to speak to one when I came to pick my vehicle up as I had somewhere to be shortly in the short pauses she would take before berating me again. She completely disregarded what I said and yelled for the manager Jim to come over and began loudly telling him what my concerns were for anyone and everyone to hear stating basically “she wants a free inspection and she can’t get one.” Once again, I tried to explain that when I scheduled my appointment I was told over the phone that I was eligible for the free inspection. Nicole Guido then quickly combatted that by saying “well it was probably that girl over there (she motioned over towards another female sitting at the nearby desk answering the telephone calls) and she’s new so she told you the wrong thing. As I turn towards JIM the manager for help, in the process of me trying to talk to him, he states that there’s nothing he can do since I have an Acura not a Honda and that I “should know that because they have signs up everywhere.” (Should I know that or should your employees know that before telling a customer they are eligible for it?!) He then completely walks away from me meanwhile mumbling something. At this point, I had no choice but to tell him how rude and unprofessional he was acting when I, a paying customer is trying to converse with him but I’m only able to talk to his BACK since he was ignoring me and trying to get back to chit- chatting with the other workers. Feeling defeated, I left with my dignity in shambles as I was publicly berated and humiliated. Once I went back to pick my car up, this time I was speaking to Arthur, another service clerk, I was explaining to him my ordeal about the inspection fee and as I was talking to him in our own separate cubicle. NICOLE GUIDO proceeds to but in from across the room at her own cubicle yelling over that I should not be getting a free inspection. (Extremely unprofessional!) I then proceeded to tell her that I was not talking to her and was talking to Arthur and would like to keep it that way! I then proceeded to tell Arthur that I wanted to speak to a manager, as he could tell things were getting heated he went and got one. The manager whose name is Alen was extremely gracious and professional! He handled the situation quickly and efficiently! I can tell he is GREAT at what he does it is just such a shame that he has an employee like JIM and NICOLE GUIDO working for him putting a bad taste in customers mouths! The way Nicole Guido stuck her neck out and rolled her eyes as she yelled out to add input into my conversation with Arthur, even the person that came along with me and witnessed it was appalled by the behavior of an employee. Alen was able to rectify the situation in a way that made us both happy I can only hope he does the same with Nicole Guido and Jim’s attitude. The way the duo made me feel less than and insignificant I wouldn’t wish that on anyone. Especially right now throughout the pandemic as money is scarce and I’m choosing to spend my money here with them at their business, one would think I would have been treated with the upmost respect. Disciplinary action should be taken against Jim and Nicole Guido because their behavior is NOT okay! I can understand a miscommunication problem and I truly had no problem paying the inspection fee, it was more so the way I was treated that spoke volumes. More

Service is bad. They are never on time and try to sell you more service than your car is needed. Leaves car dirty. Mats always has grease left behind. you more service than your car is needed. Leaves car dirty. Mats always has grease left behind. More

vehicle maintenance went inwith a strange "knocking" sound I could not place. Mechanic diagnosis was rear shocks, however it coud not be done that day. Rider Service went inwith a strange "knocking" sound I could not place. Mechanic diagnosis was rear shocks, however it coud not be done that day. Rider Service wasa great, and ehloped me keep up with my scheduled activities.. and thankful for the extended warrantee.. More

PROMPT service Had an issue with my 18 Accord in the a.m., called Carbone and they gave me a early afternoon time slot. Greeted by Gino in Service and within one ho Had an issue with my 18 Accord in the a.m., called Carbone and they gave me a early afternoon time slot. Greeted by Gino in Service and within one hour, I was out the door -problem fixed! Excellent, prompt service and a friendly service manager. More