Ron Carter Chrysler Jeep Dodge of League City - Service Center

Poor quality of job 3 hrs wait for a oil change and tire rotation and the quality of the job was beyond poor( the quality). they lost one screw of each center cap of the 3 hrs wait for a oil change and tire rotation and the quality of the job was beyond poor( the quality). they lost one screw of each center cap of the wheels which I did notice it when went back home and drove back to the dealer to ask for an explanation of the missing screws which Ashley and the the person in charge of the mechanics agree to replace them and it's been 3 weeks later and stop by to ask and they haven't even order the screws for the wheels yet. I ask to talk to the Manager of the Service dept. and he's excuse 3 weeks later he needs the VIN number of the jeep which they have my info because I did bought the Jeep at the Dealer and change the oil there.Last time I go there and do any business there I thrust them to do a simple job and they fail to do it. At least contact me to let me know about it.Poor quality of Customer service. More

Substandard & incomplete work I purchased a Jeep SRT here in 2014, and have been a loyal customer since. They recently performed some warranty repair on the front suspension of my I purchased a Jeep SRT here in 2014, and have been a loyal customer since. They recently performed some warranty repair on the front suspension of my vehicle. All of the bolts holding the front fascia of the vehicle are missing, with no damage to any of the holes where they bolt together. So they tell me the reason they are gone is not because they forgot to put them back in, but because the car was hit, Mind you there is no damage to the exterior, no damage to were the bolt holes are, miraculously the only thing that happened was all the retaining bolts just fell straight out. They lost a customer today, and a near future trackhawk sale. Use at your own risk. It's unfortunate that I now have to go find another dealer to frequent. More

Service department Ive got a 2010 Dodge ram 1500. Bought at Ron Carter in league city. There was a recall on whats called a rear pinion nut. In 2013 i took the truck in Ive got a 2010 Dodge ram 1500. Bought at Ron Carter in league city. There was a recall on whats called a rear pinion nut. In 2013 i took the truck in for an AC problem, i didnt even know about the recall previously mentioned. So i was driving about 30 mph when my rear wheels locked up and my drive shaft snapped in two pieces and im stranded on the side of the road. I have the truck towed to ron carter to be fixed under this recall that i learned about, after the truck broke down, by looking it up online. Ron Carter says they fixed the problem in 2013 when i serviced the AC issue. I had no idea they did this for me. Well if they did, the recall repair failed and caused further damage to the rear end of my truck. Ron Carter will not make this repair, and Dodge is putting it off on the dealership, the dealership says its up to dodge. Im fed up. Noone will claim this, noone will help and what happened to my truck is what the recall explicitly describes may happen if this pinion nut comes loose. ... Ron Carter League City More

Worst service department ever! After choosing this dealership to have my large insurance claim done, I received the worst possible treatment from my service person, Danny and the se After choosing this dealership to have my large insurance claim done, I received the worst possible treatment from my service person, Danny and the service manager,Robert Jackson. After taking so long to do the repairs, my insurance would no longer pay for a rental car. They agreed to let me use a loaner car. The first loaner car had a brake issue that was very apparent. After reporting this to Robert, I was told nothing was wrong with it and I was exaggerating. Finally Robert brought me a new loaner. When he arrived at my work, he didn't say a word and jumped into the other vehicle and sped off trying to hear the brake noise. He came back and claimed he didn't hear anything and it was all in my head. He slammed down the loaner papers, told me to sign and slammed the door when he left. That afternoon I got into the loaner for the first time and saw a chip in the top right of the windshield. I immediately called and reported it to Danny and he told me not to worry that they knew about it. My car was finally repaired after 35 days. Today, I get a letter in the mail from my insurance company that they filed a glass claim on me. I called to speak with Robert and see why he would lie and he continuously argued. They wouldn't let me speak to managment and hung up on me. I tried calling back several times to speak with management and they would hang up on me. Plus my brand new engine is now making a rattling noise. More

Worst Customer Service Ever Purchased new 2019 Ram Laramie Limited. Started having touch screen issues, got a recall for software upgrade. This was to take 1 hour, waited for ove Purchased new 2019 Ram Laramie Limited. Started having touch screen issues, got a recall for software upgrade. This was to take 1 hour, waited for over 3 hours and it still wasn’t completed. They did know what the xxxx they were doing and the customer service manager was a joke, should be fired. Just lost a customer. More

Customer service I brought my car in for a recall and a couple of other things to have repaired .. Wes was very efficient about finding the problem and getting the ne I brought my car in for a recall and a couple of other things to have repaired .. Wes was very efficient about finding the problem and getting the nessacery part's ordered. The vehicle was repaired in a timely manner. When you talk to Wes about your vehicle he listens and treats you with a professional manner that is very appreciative . Thank you Wes for all your help if other dealership's had people like you there would not be as much complaining More

My great experience at Ron Carter Ron Carter League City is by far the best Jeep dealership I have been to so far. Wes, in Service, went out of his way for me every step of the way. Ron Carter League City is by far the best Jeep dealership I have been to so far. Wes, in Service, went out of his way for me every step of the way. I was concerned about an ETC light on the dashboard of my Jeep that just popped up on my 2016 Jeep Wrangler Unlimited. I am a single Mom so I have to be extra cautious that my Jeep is always running smoothly. I cannot risk getting stranded. Wes got me in the very next day and resolved my issue. I even met the mechanic who was amazing too. They explained everything to me. I feel safe and at peace on the road now. I will definitely go back to see Wes for all of my Jeep needs. More

Excellent Service department! I did not purchase my car here but Chrysler roadside assistance towed it to dealership closest to home. I have been lucky and have not had to take a I did not purchase my car here but Chrysler roadside assistance towed it to dealership closest to home. I have been lucky and have not had to take a car in for service under warranty. I have always heard nightmares about dealerships service. This was a wonderful experience from them. First Alex helped me on the phone and talked me down after a really bad day with a less than two-year-old car that broke down. The next day when they were due to look at it I found out Alex was on holiday vacation and was worried no one would care as much as he seemed to. Wes took over and was incredibly helpful and pleasant. I probably drove him crazy because I was in a big hurry to get it back and he was very patient with me. I have been in hotel management for years and I know what good customer service is. This was 5 star service all the way around!!! More